Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Project Background
As a leading global B2B e-commerce platform, Alibaba International is committed to providing efficient and convenient cross-border trade services to small and medium-sized enterprises worldwide, helping buyers and sellers achieve accurate matching and business growth.
Customer Key Challenges
- International customers are widely distributed, and business practices and language preferences in different regions can affect communication effectiveness. Some companies have long decision-making processes, requiring liaisons across multiple departments, making a single phone call difficult to push decision-making.
Solution
- Voicebots enable marketing innovation and performance growth.
- • Instadesk intelligent outbound call solution and marketing automation effectively address multilingual communication barriers, high labor costs, and low efficiency, significantly improving outbound call conversion rates and customer experience, effectively increasing B2B customer onboarding conversion rates, and promoting the development of Alibaba International Station's global merchant ecosystem.• Covering countries such as the United States, Vietnam, South Korea, Indonesia, Italy, and the United Kingdom. Calls to Malaysia, the Philippines, India, and Bangladesh are planned for the future. Using Alibaba Outbound, we verified that the maximum concurrent call capacity in our overseas Singapore environment can reach 500, and the system's zero-call has been successfully implemented.
- AI Fusion Innovation
- • Based on NLP technology, the bot supports mainstream languages such as English, Korean, Vietnamese, and Indonesian.• Cloning real-person voices with a small sample size enhances user friendliness and trust.Project ValueAnalyzes recordings, identifies high-quality answers and bad cases, and continuously optimizes the model.• Reduces labor costs by over 70%• Accurately identifies voicemails and proactively disconnects, reducing line costs
- Customer Key Challenges
- Solution
- AI Fusion Innovation
Elevate Your Customer Experience. See How Instadesk Can Help.
Get Started in Minutes. Experience the Difference.
WhatsApp Us Now !
