Communication creates value,
innovation drives growth
Communication creates
value, innovation drives growth
-
60%
Improve Efficiency
Reduce agent workload
AI Copilot boosts efficiency -
250%
ROI
Maximize your return on
investmentMaximize your return on investment
-
35%
Improve NPS
Deliver personalized
experiencesDeliver personalized experiences
- Voicebot
- Chatbot
- Livechat
- Call Center
- Ticket
- Quality Assurance
Voicebot
Automatic access and intention screening of massive customers around the clock can not only accurately target potential customers, but also efficiently complete tasks such as notification, significantly improving the efficiency of business transformation and promoting business growth
Chatbot
The customer service robot can automatically handle more than 80% of customer interactions, which not only ensures efficient response and high-quality customer experience, but also helps the team focus on more valuable service links
Livechat
Omni channel access, one-stop response to customer needs, and multi-dimensional improvement of service efficiency and customer satisfaction
CallCenter
A secure and stable cloud call system that can respond to telephone hotline inquiries at any time, and each service can provide a higher quality customer experience
Ticket
Through the intelligent routing and automatic allocation of work orders, the collaboration barriers between departments can be broken through to ensure that every customer problem can form a complete closed loop of "acceptance - processing - follow-up - archiving", so that everything can be echoed and settled.
Quality Inspection
The data collection and intelligent analysis covering the whole business link from Touchtouch, consulting, sales to after-sales help enterprises maintain a compliance base, improve service and sales efficiency and drive revenue growth during expansion.
Voicebot
Automatic access and intention screening of massive customers around the clock can not only accurately target potential customers, but also efficiently complete tasks such as notification, significantly improving the efficiency of business transformation and promoting business growth
Chatbot
The customer service robot can automatically handle more than 80% of customer interactions, which not only ensures efficient response and high-quality customer experience, but also helps the team focus on more valuable service links
Livechat
Omni channel access, one-stop response to customer needs, and multi-dimensional improvement of service efficiency and customer satisfaction
CallCenter
A secure and stable cloud call system that can respond to telephone hotline inquiries at any time, and each service can provide a higher quality customer experience
Ticket
Through the intelligent routing and automatic allocation of work orders, the collaboration barriers between departments can be broken through to ensure that every customer problem can form a complete closed loop of "acceptance - processing - follow-up - archiving", so that everything can be echoed and settled.
Quality Inspection
The data collection and intelligent analysis covering the whole business link from Touchtouch, consulting, sales to after-sales help enterprises maintain a compliance base, improve service and sales efficiency and drive revenue growth during expansion.
Tailored for Your Industry Challenges
Retail & E-commerce
Retail & E-commerce
Pain Points
High cart abandonment rates due to unexpected costs, complex checkout processes, and slow delivery. Inefficient post-purchase support (e.g., complicated return procedures) and limited payment options further frustrate customers.
Solution
Our LLM-driven Chatbot combined with Omnichannel, reduces abandonment by providing real-time information. Automated returns process through self-service portals, which enhance checkout flexibility.
Manufacturing
Manufacturing
Pain Points
Delayed response to client inquiries and equipment maintenance issues lead to lost opportunities and costly downtime.
Fragmented communication across teams exacerbates inefficiencies.
Solution
AI-Powered Inquiry Bots accelerate quote approvals and order processing.
Intelligent Reception & Ticket Creation delivers real-time support tickets with expert guidance, minimizing downtime and improving operational efficiency.
Consumer Finance
Consumer Finance
Pain Points
Low efficiency in customer acquisition and debt collection.
Regulatory compliance pressures and insufficiently intelligent chatbots have degraded service quality.
Solution
AI-driven lead scoring optimizes marketing outreach, while predictive dialing increases debt recovery success rates by 40%. Compliance-standard chatbots ensure secure, 24/7 interactions, reducing manual workload.
Industry-leading and self-developed AI core technology
Voice Technology
Industry leading and independently innovative
AI core technology
Voice Technology
- Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.
- Speech Recognition: Recognizes 30+ languages with over 90% accuracy. It is widely used in scenarios such as event invitations and customer intent screening.
Natural Language Processing
- Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs.
- Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Machine vision
- OCR Accuracy: >90% (powered by natural vision & large model technology).
- Background Recognition: >85% accuracy, with millisecond response at million-data scale.
Voice Technology
- Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.
- Speech Recognition: Recognizes 30+ languages with over 90% accuracy. It is widely used in scenarios such as event invitations and customer intent screening.
Natural Language Processing
- Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs.
- Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Machine vision
- OCR Accuracy: >90% (powered by natural vision & large model technology).
- Background Recognition: >85% accuracy, with millisecond response at million-data scale.
The choice of over 2,000 industry leaders
Zeelool Inc
With an AI customer service platform, Zeelool boosted agent efficiency by 50% and reduced nighttime service gaps by 80%, expanding its reach from 10 to 193 countries and powerfully supporting its global expansion.
Remark
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction.
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Zeelool Inc
With an AI customer service platform, Zeelool boosted agent efficiency by 50% and reduced nighttime service gaps by 80%, expanding its reach from 10 to 193 countries and powerfully supporting its global expansion.
Remark
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Secure Foundations for Reliable Growth
Product & Knowledge Blog
Customer acquisition cost: what it is and how your call center can reduce it
Customer acquisition cost is one of the most important metrics in growth. It tells you how much you spend to acquire a single customer. But many companies focus only on marketing spend when calculating it. They overlook something critical: how efficiently their service team converts incoming demand. In Southeast Asia, where businesses expand across Malaysia, Thailand, Indonesia, Vietnam, and Singapore, a fragmented call center can quietly push Customer acquisition cost higher.
Zendesk chat vs instadesk live Chat: Which platform truly fits Southeast Asia?
Zendesk chat vs instadesk live Chat is a comparison many teams in Malaysia, Thailand, Indonesia, Vietnam, and Singapore are actively making. As customer conversations increasingly move to websites, apps, and social platforms, companies are no longer evaluating chat tools based only on interface design or pricing.
Voice chatbot software comparison: What really matters for global operations
When enterprises begin a Voice chatbot comparison, the conversation often centers on speech recognition accuracy or automation rate. In reality, voice capability is only one component of a much broader system. There are many operating organizations in the international market in the Southeast Asian market. If you want to succeed in the long term, vioce chatbot needs to combine the channels. The platform needs to be able to translate many languages and operate on a large scale.
Product & Knowledge Blog
Customer acquisition cost: what it is and how your call center can reduce it
Customer acquisition cost is one of the most important metrics in growth. It tells you how much you spend to acquire a single customer. But many companies focus only on marketing spend when calculating it. They overlook something critical: how efficiently their service team converts incoming demand. In Southeast Asia, where businesses expand across Malaysia, Thailand, Indonesia, Vietnam, and Singapore, a fragmented call center can quietly push Customer acquisition cost higher.
Zendesk chat vs instadesk live Chat: Which platform truly fits Southeast Asia?
Zendesk chat vs instadesk live Chat is a comparison many teams in Malaysia, Thailand, Indonesia, Vietnam, and Singapore are actively making. As customer conversations increasingly move to websites, apps, and social platforms, companies are no longer evaluating chat tools based only on interface design or pricing.
Voice chatbot software comparison: What really matters for global operations
When enterprises begin a Voice chatbot comparison, the conversation often centers on speech recognition accuracy or automation rate. In reality, voice capability is only one component of a much broader system. There are many operating organizations in the international market in the Southeast Asian market. If you want to succeed in the long term, vioce chatbot needs to combine the channels. The platform needs to be able to translate many languages and operate on a large scale.
