Flexible and intelligent, improving the efficiency of cross-departmental collaboration and service quality
AI and human collaboration to improve customer acquisition and conversion, and perfect customer profile
AI customer service bot and voice bots are online 24 hours a day, covering multiple scenarios such as official website, applets, apps and self-developed platforms. By simulating the voice of real human and natural language understanding, it can achieve the effect and conversion rate comparable to that of real human customer service, reduce the labor cost of enterprises and improve the conversion rate of consultation.
Open up the whole process of pre-sale, in-sale and after-sale customer service, and multiply the efficiency
Internal service knowledge and systemization to release core productivity
After billions of online calls, the three core AI technologies of voice technology, NLP,
and machine vision are leading the industry in a wide range of industry scenarios,
and have repeatedly won international competition awards
Speech technology
Speech synthesis: MOS score of 4.2, high anthropomorphism, support for tone customization
Voiceprint recognition: Accuracy rate of over 99.7%, widely used in marketing, anti-fraud and other scenarios.
Speech recognition: General accuracy rate of more than 90%, industry-leading recognition rate in consumer finance scenario.
Natural Language Processing (NLP)
Accuracy rate of KBQA knowledge quiz >90%
Accuracy rate of public opinion correlation >95%
Accuracy rate of customer negative emotion recognition >90%
Accuracy rate of intelligent quality control sensitive word recognition > 93%
Intelligent customer service session one-time resolution rate >90%
Accuracy rate of natural customer service intent recognition in complex scenarios >88.2%
Machine Vision
Image background recognition: Financial fraud recognition accuracy rate of 85% or more, millisecond response within a million data levels
OCR: Text recognition accuracy rate is up to 95% or more by using natural machine vision and NLP technology
In-depth face anti-counterfeiting: Real person pass rate & forgery detection rate >99%
Face recognition: 99.8% recognition rate, 98.44% lip language recognition accuracy rate
Help enterprises digitally upgrade their service and marketing