Communication creates value,
innovation drives growth
Communication creates
value, innovation drives growth
-
60%
Improve Efficiency
Reduce agent workload
AI Copilot boosts efficiency -
250%
ROI
Maximize your return on
investmentMaximize your return on investment
-
35%
Improve NPS
Deliver personalized
experiencesDeliver personalized experiences
- Ticket
- Quality Assurance
- Voicebot
- Chatbot
- Livechat
- Call Center
- Ticket
- Quality Assurance
- Voicebot
- Chatbot
- Livechat
- Call Center
- Ticket
- Quality Assurance
- Voicebot
- Chatbot
- Livechat
- Call Center
- Ticket
- Quality Assurance
- Voicebot
- Chatbot
- Livechat
- Call Center
Tailored for Your Industry Challenges
Retail & E-commerce
Retail & E-commerce
Pain Points
High cart abandonment rates due to unexpected costs, complex checkout processes, and slow delivery. Inefficient post-purchase support (e.g., complicated return procedures) and limited payment options further frustrate customers.
Solution
Our LLM-driven Chatbot combined with Omnichannel, reduces abandonment by providing real-time information. Automated returns process through self-service portals, which enhance checkout flexibility.
Manufacturing
Manufacturing
Pain Points
Delayed response to client inquiries and equipment maintenance issues lead to lost opportunities and costly downtime.
Fragmented communication across teams exacerbates inefficiencies.
Solution
AI-Powered Inquiry Bots accelerate quote approvals and order processing.
Intelligent Reception & Ticket Creation delivers real-time support tickets with expert guidance, minimizing downtime and improving operational efficiency.
Consumer Finance
Consumer Finance
Pain Points
Low efficiency in customer acquisition and debt collection.
Regulatory compliance pressures and insufficiently intelligent chatbots have degraded service quality.
Solution
AI-driven lead scoring optimizes marketing outreach, while predictive dialing increases debt recovery success rates by 40%. Compliance-standard chatbots ensure secure, 24/7 interactions, reducing manual workload.
Industry-leading and self-developed AI core technology
Voice Technology
Industry leading and independently innovative
AI core technology
Voice Technology
- Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.
- Speech Recognition: Recognizes 30+ languages with over 90% accuracy. It is widely used in scenarios such as event invitations and customer intent screening.
Natural Language Processing
- Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs.
- High-Resolution Efficiency: Achieves a first-contact resolution (FCR) rate exceeding 80% for customer service sessions.
- Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Machine vision
- OCR Accuracy: >90% (powered by natural vision & large model technology).
- Background Recognition: >85% accuracy, with millisecond response at million-data scale.
Voice Technology
- Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.
- Speech Recognition: Recognizes 30+ languages with over 90% accuracy. It is widely used in scenarios such as event invitations and customer intent screening.
Natural Language Processing
- Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs.
- High-Resolution Efficiency: Achieves a first-contact resolution (FCR) rate exceeding 80% for customer service sessions.
- Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Machine vision
- OCR Accuracy: >90% (powered by natural vision & large model technology).
- Background Recognition: >85% accuracy, with millisecond response at million-data scale.
The choice of over 2,000 industry leaders
Zeelool Inc
With an AI customer service platform, Zeelool boosted agent efficiency by 50% and reduced nighttime service gaps by 80%, expanding its reach from 10 to 193 countries and powerfully supporting its global expansion.
Remark
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction.
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Zeelool Inc
With an AI customer service platform, Zeelool boosted agent efficiency by 50% and reduced nighttime service gaps by 80%, expanding its reach from 10 to 193 countries and powerfully supporting its global expansion.
Remark
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Secure Foundations for Reliable Growth
Product & Knowledge Blog
Guide to Ticket System: What is it? Functions and Brand Recommendations for Scalable Support Teams
Guide to Ticket System: What is it? Functions and Brand Recommendations is written for teams that are managing growing volumes of customer conversations across channels, languages, and regions. As businesses expand in markets such as Malaysia, Thailand, Indonesia, Vietnam, and Singapore, customer requests no longer arrive in one place or one language.
AI-Power Customer Service Quality Inspection Tool that Turns Conversations into Measurable Outcomes
An AI-Power customer service quality inspection tool is no longer about sampling calls or checking boxes. It is about protecting compliance, improving agent performance, and making service quality visible at scale. Instadesk builds quality inspection directly into daily operations, across voice, chat, email, and social channels.
Contact center software for enterprise that scales with your business
The contact center software used by the company is no longer just a machine to answer the phone. Many large companies have to work in different places, speak different languages, and work across time zones. For them, this thing is a shelf that binds customers, employees, information and business processes together. This set of things can make the service unified.
Product & Knowledge Blog
Guide to Ticket System: What is it? Functions and Brand Recommendations for Scalable Support Teams
Guide to Ticket System: What is it? Functions and Brand Recommendations is written for teams that are managing growing volumes of customer conversations across channels, languages, and regions. As businesses expand in markets such as Malaysia, Thailand, Indonesia, Vietnam, and Singapore, customer requests no longer arrive in one place or one language.
AI-Power Customer Service Quality Inspection Tool that Turns Conversations into Measurable Outcomes
An AI-Power customer service quality inspection tool is no longer about sampling calls or checking boxes. It is about protecting compliance, improving agent performance, and making service quality visible at scale. Instadesk builds quality inspection directly into daily operations, across voice, chat, email, and social channels.
Contact center software for enterprise that scales with your business
The contact center software used by the company is no longer just a machine to answer the phone. Many large companies have to work in different places, speak different languages, and work across time zones. For them, this thing is a shelf that binds customers, employees, information and business processes together. This set of things can make the service unified.
