2,000+ businesses Trusted by 2,000+ businesses
Communication creates value,
innovation drives growth
Communication creates
value, innovation drives growth
-
60%
Improve Efficiency
Reduce agent workload
AI Copilot boosts efficiency -
250%
ROI
Maximize your return on
investmentMaximize your return on investment
-
35%
Improve NPS
Deliver personalized
experiencesDeliver personalized experiences
- Outbound Voicebot
- Inbound Voicebot
- Chatbot
- Quality Inspection
- Intelligent Training
- Agent Assistant
- Call Center
- Livechat
- Ticket
Outbound Voicebot
24/7 batch outbound calls with near-human emotional interaction.
Large-mode powered multilingual natural conversations + accurate intent recognition - Near-human multi-round voice conversations
- Visual orchestration to quickly build custom intelligent outbound applications
10X
Outbound call efficiency
40%
Sales conversion
65%
Customer satisfaction
Inbound Voicebot
24/7 intelligent call answering with human-like interaction, resolving inquiries instantly without agent intervention
- Large-model powered multilingual intent understanding for complex inbound queries
- Near-human multi-round voice conversations to handle diverse customer requests
- Smart call routing & automatic ticket creation for seamless agent handoff
15X
Inbound call
handling capacity
50%+
Average resolution
speed
70%
First-call resolution
rate
Chatbot
A new-generation omnichannel AI Agent that achieves over 80% automation in all scenarios
- 24/7 omnichannel response to complex inquiries
- Large model + visual orchestration to quickly builds enterprise-specific Al agents
- Integrated with CRM/ERP to automatically process returns and exchanges or logistics inquiries
- Covers solutions for smart manufacturing, cross-border e-commerce and other industries
80%+
Scenario automation
50%
Service efficiency
20%
Customer satisfaction
Quality Inspection
Omnichannel compliance monitoring + multimodal AI inspection + deep sales insights
- Omnichannel conversation access with three-level smart risk alerts
- Extracting top-performing scripts and SOPs to build team knowledge assets
- Conversation analysis to generate customer profiles and optimization strategies for precise customer insights
90%
Violation filter
50%
Quality inspection accuracy
35%
Sales win rate
Intelligent Training
1V1 realistic simulation + intelligent assessment + AI-generated reusable courses
- AI instantly generates standard courses and automatically builds virtual customer scenarios
- 1V1 high-simulation practice with real corpus and real-time feedback on scripts
- Multi-dimensional assessment to identify weaknesses and recommend customized courses
32%
New hire onboarding cycle
19%
Lead retention rate
19%
Training costs
Agent Assistant
LLM-powered real-time support for agents to deliver faster, more accurate customer service
- Instant LLM-driven query answering: Pulls relevant knowledge base content to resolve complex customer questions in seconds
- One-click ticket generation & follow-up suggestion: Reduces manual paperwork and ensures no customer requests are missed
- Multilingual real-time translation: Breaks language barriers for cross-border customer service teams
40%+
Agent response speed
35%+
First-call resolution rate
25%+
Agent productivity
CallCenter
Intelligent routing + cloud deployment for one-stop management of global customer hotlines
- Cloud deployment + elastic scaling with global line coverage
- Intelligent routing and IVR for precise matching of customer needs with agent skills
- Business system integration for one-stop processing on a single agent interface
50%+
Agent efficiency
30%
Service efficiency
20%
Customer satisfaction
Livechat
Unified omnichannel access with smart routing covering customer inquiries
- Coverage of 20+ channels and 100+ languages, with real-time cross-cultural translation for localized interaction
- High-efficiency human-AI collaboration: knowledge base + intelligent form filling to boost agent productivity
- Integration with internal enterprise systems (CRM/ERP) for one-stop service
30%+
Agent efficiency
20%
Customer satisfaction
Ticket System
Large-mode powered unified omnichannel ticket management and automated processing
- Cross-platform ticket creation across multiple channels, roles and scenarios
- Intelligent assignment + manual dispatching with full-process visual monitoring
- Large-model powered issue analysis and automated email ticket responses
20%+
Customer satisfaction
30%+
Agent efficiency
Outbound Voicebot
24/7 batch outbound calls with near-human emotional interaction.
- Large-mode powered multilingual natural conversations + accurate intent recognition
- Near-human multi-round voice conversations
- Visual orchestration to quickly build custom intelligent outbound applications
10X
Outbound call efficiency
40%
Sales conversion
65%
Customer satisfaction
Inbound Voicebot
24/7 intelligent call answering with human-like interaction, resolving inquiries instantly without agent intervention
- Large-model powered multilingual intent understanding for complex inbound queries
- Near-human multi-round voice conversations to handle diverse customer requests
- Smart call routing & automatic ticket creation for seamless agent handoff
15X
Inbound call handling capacity
50%
Average resolution speed
70%
First-call resolution rate
Chatbot
A new-generation omnichannel AI Agent that achieves over 80% automation in all scenarios
- 24/7 omnichannel response to complex inquiries
- Large model + visual orchestration to quickly builds enterprise-specific Al agents
- Integrated with CRM/ERP to automatically process returns and exchanges or logistics inquiries
- Covers solutions for smart manufacturing, cross-border e-commerce and other industries
80%+
Scenario automation
50%
Service efficiency
20%
Customer satisfaction
Quality Inspection
Omnichannel compliance monitoring + multimodal AI inspection + deep sales insights
- Omnichannel conversation access with three-level smart risk alerts
- Extracting top-performing scripts and SOPs to build team knowledge assets
- Conversation analysis to generate customer profiles and optimization strategies for precise customer insights
90%
Violation filter
50%
Quality inspection accuracy
35%
Sales win rate
Intelligent Training
1V1 realistic simulation + intelligent assessment + AI-generated reusable courses
- AI instantly generates standard courses and automatically builds virtual customer scenarios
- 1V1 high-simulation practice with real corpus and real-time feedback on scripts
- Multi-dimensional assessment to identify weaknesses and recommend customized courses
32%
New hire onboarding cycle
19%
Lead retention rate
19%
Training costs
Agent Assistant
LLM-powered real-time support for agents to deliver faster, more accurate customer service
- Instant LLM-driven query answering: Pulls relevant knowledge base content to resolve complex customer questions in seconds
- One-click ticket generation & follow-up suggestion: Reduces manual paperwork and ensures no customer requests are missed
- Multilingual real-time translation: Breaks language barriers for cross-border customer service teams
40%+
Agent response speed
35%+
First-call resolution rate
25%+
Agent productivity
CallCenter
Intelligent routing + cloud deployment for one-stop management of global customer hotlines
- Cloud deployment + elastic scaling with global line coverage
- Intelligent routing and IVR for precise matching of customer needs with agent skills
- Business system integration for one-stop processing on a single agent interface
50%+
Agent efficiency
30%
Service efficiency
20%
Customer satisfaction
Livechat
Unified omnichannel access with smart routing covering customer inquiries
- Coverage of 20+ channels and 100+ languages, with real-time cross-cultural translation for localized interaction
- High-efficiency human-AI collaboration: knowledge base + intelligent form filling to boost agent productivity
- Integration with internal enterprise systems (CRM/ERP) for one-stop service
30%+
Agent efficiency
20%
Customer satisfaction
Ticket System
Large-mode powered unified omnichannel ticket management and automated processing
- Cross-platform ticket creation across multiple channels, roles and scenarios
- Intelligent assignment + manual dispatching with full-process visual monitoring
- Large-model powered issue analysis and automated email ticket responses
20%+
Customer satisfaction
30%+
Agent efficiency
Tailored for Your Industry Challenges
Retail & E-commerce
Retail & E-commerce
Pain Points
High cart abandonment rates due to unexpected costs, complex checkout processes, and slow delivery. Inefficient post-purchase support (e.g., complicated return procedures) and limited payment options further frustrate customers.
Solution
Our LLM-driven Chatbot combined with Omnichannel, reduces abandonment by providing real-time information. Automated returns process through self-service portals, which enhance checkout flexibility.
Manufacturing
Manufacturing
Pain Points
Delayed response to client inquiries and equipment maintenance issues lead to lost opportunities and costly downtime.
Fragmented communication across teams exacerbates inefficiencies.
Solution
AI-Powered Inquiry Bots accelerate quote approvals and order processing.
Intelligent Reception & Ticket Creation delivers real-time support tickets with expert guidance, minimizing downtime and improving operational efficiency.
Financial & Professional Services
Financial & Professional Services
Pain Points
Low efficiency in customer acquisition and debt collection.
Regulatory compliance pressures and insufficiently intelligent chatbots have degraded service quality.
Solution
AI-driven lead scoring optimizes marketing outreach, while predictive dialing increases debt recovery success rates by 40%. Compliance-standard chatbots ensure secure, 24/7 interactions, reducing manual workload.
Industry-leading and self-developed AI core technology
Voice Technology
Industry leading and independently innovative
AI core technology
Voice Technology
- Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.
- Speech Recognition: Recognizes 30+ languages with over 90% accuracy. It is widely used in scenarios such as event invitations and customer intent screening.
Natural Language Processing
- Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs.
- Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Machine vision
- OCR Accuracy: >90% (powered by natural vision & large model technology).
- Background Recognition: >85% accuracy, with millisecond response at million-data scale.
Voice Technology
- Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.
- Speech Recognition: Recognizes 30+ languages with over 90% accuracy. It is widely used in scenarios such as event invitations and customer intent screening.
Natural Language Processing
- Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs.
- Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Machine vision
- OCR Accuracy: >90% (powered by natural vision & large model technology).
- Background Recognition: >85% accuracy, with millisecond response at million-data scale.
The choice of over 2,000 industry leaders
Remark
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction.
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Remark
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Secure Foundations for Reliable Growth
Product & Knowledge Blog
Instadesk vs Zendesk Agent Copilot: Which Intelligent Training Solution Fits Your Banking Call Center?
Compare Instadesk and Zendesk Agent Copilot for banking call centers. Discover why Instadesk’s AI role-play training is essential for pre-boarding compliance, while Zendesk boosts real-time agent productivity.
Cost-Effective AI Voice Bots 2026:A Complete Buyer's Guide
AI voice bots have moved from experimental technology to operational necessity. In 2026, businesses of all sizes are deploying voice AI to handle customer support calls, book appointments, qualify leads, and run outbound campaigns. But with pricing ranging from $0.07 per minute to $160 per agent per month, and a growing list of providers, finding a truly cost-effective solution isn't straightforward.
Malaysia E-commerce Live Chat Solution: Boost Conversion by 30%, Cut Operating Costs by 50% with Omnichannel Customer Service
Data shows that in 2025, Southeast Asia's platform e-commerce GMV exceeded $157.6 billion, up 22.8% year-on-year, nearly tripling since 2020. Shopee, Lazada, and TikTok Shop together hold 98.8% market share, solidifying a "tripod" structure. Malaysia is one of the key e-commerce markets in Southeast Asia, with rapidly growing scale and intense competition on platforms like Shopee and Lazada, alongside many independent sellers. However, e-commerce businesses face a common customer service bottleneck: customer inquiries are scattered across multiple channels (WhatsApp, Facebook, Instagram, website, Shopee chat), forcing agents to switch between backends. Additionally, Malaysia is a multi-language country (Malay, English, Mandarin, Tamil), making it expensive to hire multilingual agents. Human agents spend excessive time on repetitive inquiries (order status, return policies, sizing advice), leading to delayed responses during peak hours and increased customer churn.
Product & Knowledge Blog
Instadesk vs Zendesk Agent Copilot: Which Intelligent Training Solution Fits Your Banking Call Center?
Compare Instadesk and Zendesk Agent Copilot for banking call centers. Discover why Instadesk’s AI role-play training is essential for pre-boarding compliance, while Zendesk boosts real-time agent productivity.
Cost-Effective AI Voice Bots 2026:A Complete Buyer's Guide
AI voice bots have moved from experimental technology to operational necessity. In 2026, businesses of all sizes are deploying voice AI to handle customer support calls, book appointments, qualify leads, and run outbound campaigns. But with pricing ranging from $0.07 per minute to $160 per agent per month, and a growing list of providers, finding a truly cost-effective solution isn't straightforward.
Malaysia E-commerce Live Chat Solution: Boost Conversion by 30%, Cut Operating Costs by 50% with Omnichannel Customer Service
Data shows that in 2025, Southeast Asia's platform e-commerce GMV exceeded $157.6 billion, up 22.8% year-on-year, nearly tripling since 2020. Shopee, Lazada, and TikTok Shop together hold 98.8% market share, solidifying a "tripod" structure. Malaysia is one of the key e-commerce markets in Southeast Asia, with rapidly growing scale and intense competition on platforms like Shopee and Lazada, alongside many independent sellers. However, e-commerce businesses face a common customer service bottleneck: customer inquiries are scattered across multiple channels (WhatsApp, Facebook, Instagram, website, Shopee chat), forcing agents to switch between backends. Additionally, Malaysia is a multi-language country (Malay, English, Mandarin, Tamil), making it expensive to hire multilingual agents. Human agents spend excessive time on repetitive inquiries (order status, return policies, sizing advice), leading to delayed responses during peak hours and increased customer churn.
