Deliver Excellent Customer
Experience with AI

Omnichannel AI contact center solution-Every Customer's
Conversation is driving growth

Trusted by E‑commerce,
Fintech & Telecom Leaders

60% Faster Response
70% Less Routine Work
250% ROI in 12 Months
Trusted by
2,000+ businesses Trusted by 2,000+ businesses

Sales Acceleration Engine

Accelerate Pipeline · Increase Conversions · Shorten Sales Cycles

VoiceBot Outbound Call

24/7 | Near-human | Multilingual

  • Multilingual natural conversations
  • Accurate intent recognition
  • Visual orchestration
See all features
Quality Inspection

VoiceBot Inbound Call

24/7 | Human-like | No agent

  • Multilingual intent understanding
  • Multi-round voice conversations
  • Smart routing + auto tickets
See all features
Intelligent Training

ChatBot

Chatbot | Omnichannel | 80%+ automation

  • 24/7 omnichannel response to complex inquiries
  • Large model + visual orchestration to build enterprise AI agents
  • CRM/ERP integration for returns, exchanges, logistics
  • Covers multiple industries
See all features
Agent Assistant
Quality Inspection Intelligent Training Agent Assistant

Automation At Scale

80% Automated · 60% Cheaper · Live in Days

Quality Inspection

Omnichannel | Multimodal AI | Deep insights

  • Three-level risk alerts
  • Extract top scripts & SOPs
  • Customer profiles & strategies
See all features
Quality Inspection

Intelligent Training

1V1 simulation｜AI-generated｜Smart assessment

  • Auto-generate courses & scenarios
  • 1V1 practice with real feedback
  • Multi-dim assessment + custom recs
See all features
Intelligent Training

Agent Assistant

LLM-powered | Real-time | Multilingual

  • Instant LLM-driven query answering from knowledge base
  • One-click ticket generation & follow-up suggestion
  • Multilingual real-time translation
See all features
Agent Assistant
Quality Inspection Intelligent Training Agent Assistant

Efficient Support At Scale

Scale Amazing Support Without Scaling Your Team

Call Center

Intelligent routing | Cloud deployment

  • Global line coverage
  • IVR for Precisely matched
  • Business system integration for one-stop processing
See all features
Quality Inspection

Live Chat

Omnichannel｜Smart routing｜Human-AI collaboration

  • 20+ channels, 100+ languages, accurate translation
  • Knowledge base + smart form filling
  • CRM/ERP integration for one-stop service
See all features
Intelligent Training

Ticket

Large-model | Omnichannel | Automated

  • Cross-platform ticket creation
  • Intelligent + manual dispatching with visual monitoring
  • Large-model issue analysis + automated email responses
See all features
Agent Assistant
Quality Inspection Intelligent Training Agent Assistant

Customize Your Industry Solution

solution-icon1

Retail & E-commerce

AI-driven unified support for retail & e-commerce – 24/7 consistent experience, significantly lower operational costs

Retail & E-commerce
solution-icon2

Telecommunications & Technology

Instadesk's AI engagement for global telecom & tech cuts costs, boosts satisfaction, and drives digital growth via smart automation.

Telecommunications & Technology
solution-icon3

Financial & Professional Services

AI engagement for finance & professional services: boosts satisfaction, efficiency, compliance, and revenue.

Financial & Professional Services
solution-icon4

Manufacturing

AI + LLM powered customer engagement from inquiry to after-sales

Manufacturing

Launch Smart. Solve Faster

Solutions for every industry.
See how your competitors do it

Launch Smart

Retail & E-commerce

AI-driven unified support for retail & e-commerce – 24/7 consistent experience, significantly lower operational costs

Retail & E-commerce

Telecommunications & Technology

Instadesk's AI engagement for global telecom & tech cuts costs, boosts satisfaction, and drives digital growth via smart automation.

Telecommunications & Technology

Financial & Professional Services

AI engagement for finance & professional services: boosts satisfaction, efficiency, compliance, and revenue.

Financial & Professional Services

Manufacturing

AI + LLM powered customer engagement from inquiry to after-sales

Manufacturing

Launch Smart. Solve Faster

Solutions for every industry.
See how your competitors do it

Launch Smart
Communication Creates Value,
Innovationdrives Growth
Communication
creates value,
innovationdrives growth
99.2%
SLA compliance rate
70%+
Labor cost reduced
50%
Higher outreach efficiency
AI Core Technology | Voice Solutions
Industry-Leading, Self-Developed - Pure Performance
Voice Technology
Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.

Speech Recognition: Recognizes 50+ languages with over 90% accuracy, it is widely used in scenarios such as event invitations and customer intent screening.
Voice Technology
Machine Vision
Machine Vision
OCR Accuracy: >99% (powered by natural vision & large model technology)

Background Recognition: >85% accuracy, with millisecond response at million-data scale.
Natural Language Processing
Natural Language Processing
Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs

Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Trusted By The Best
20%+
Higher Sign-up Rate
50%
Higher Outreach Efficiency
Remark × Instadesk
Remark × Instadesk View More
Unlocking Smart Growth In Global Insurance With AI Agents
View More
15
Languages Supported In
Real-Time
99.2%
SLA Compliance Rate
IMOU × Instadesk
IMOU × Instadesk View More
Partnering With IMOU To Eliminate Overseas Service Friction And Set A New Global Standard For Customer Support
View More
>65%
Via Tags
15%
Intent Exceeded Goal
Gamuda Land × Instadesk
Gamudaland
LLM VioceBot Boosts Marketing Loop
+30%
Customer Satisfaction
‑25%
Labor Costs (Reduced
Bilingual Hiring Needs)
TAL × Instadesk
TAL × Instadesk
AI‑Powered Customer Service Transformation For A Singapore Logistics Provider
87%
AI Accuracy
75%
Faster
Uniuni × Instadesk
Uniuni × Instadesk
AI-Powered Customer Service For Global E‑Commerce & Logistics
70%+
Labor Cost Reduced
Alibaba × Instadesk
Alibaba International View More
Empowering Alibaba To Achieve Massive Outreach Growth & Multilingual Al
Engagement, Boosting Conversion And Cost Efficiency.
View More
What Our Customers Say
tit
After deploying Instadesk's omnichannel AI agent, we integrated 8 channels including WhatsApp and Shopee into one dashboard. Our average response time dropped from 12 hours to under 8 minutes. The biggest win? We saved over $300K in first-year operational costs.
Michelle Tan
Michelle Tan
VP of Operations, Southeast Asia Fashion E-commerce Leader
tit_d
Peak season used to mean chaos. Last holiday season, Instadesk's AI handled 18,000+ tracking inquiries daily with zero human intervention. Our team resolved 93% of customer contacts without escalations, and we cut outsourcing costs by 40%. It's the backbone of our global customer operations now.
Kenji Tanaka
Kenji Tanaka
Director of Customer Support, Japan-based Logistics & Supply Chain Provider
tit_d
Our booking volume doubled year over year, but our support headcount stayed flat—thanks to Instadesk. Their AI voicebot now handles 60% of pre-trip inquiries like itinerary changes and cancellations autonomously. Agent turnover dropped by 35% because our team no longer deals with repetitive calls.
Amir Hassan
Amir Hassan
VP of Customer Experience, Middle East Online Travel Agency
tit_d
Within 3 months, our AI chatbot handled 70% of routine inquiries automatically. Our agents could focus on complex issues, and our response time dropped to under 5 minutes. We saved $500K in labor costs in the first year alone.
Sarah Chen
Sarah Chen
Customer Service Director, Southeast Asia E-commerce Leader
tit_d
With customers in over 30 countries, language barriers were killing our support efficiency. Instadesk's AI real-time translation changed everything. Our agents now respond in 15 languages instantly, and first-contact resolution jumped from 58% to 79% within 6 months.
Li Wei
Li Wei
Global Service Director, Shenzhen-based Smart Manufacturing Company
tit_d
Compliance inquiries used to take 24 hours to resolve. With Instadesk's AI-powered ticket automation, our average resolution time is now under 90 minutes—even during peak volumes. We saved over $500K in labor costs in the first year, and our NPS score rose from 42 to 67.
Sophia Zhang
Sophia Zhang
Head of Global Customer Support, Singapore-based Cross-border Payment Platform
tit_d
Our customer service team was drowning in routine balance inquiries and transaction disputes. Within 3 months of implementing Instadesk's AI voicebot, 65% of inbound calls were fully automated. Our agents now focus on complex fraud cases, and we've reduced average handling time by 50%.
David Wijaya
David Wijaya
Head of Customer Service,Regional Digital Bank
Elena Petrova
Nikolai Vasiliev
Head of Customer Experience, Western Europe， Consumer Electronics & IoT Brand
tit_d
Launching in the EU meant complying with GDPR while managing returns and warranty claims across time zones. Instadesk's smart ticketing system automated 70% of post-purchase inquiries within 8 weeks. Our support team shrank from 25 to 18, yet we improved response speed by 60%.
Elena Petrova
Elena Petrova
Customer Operations Lead, European Consumer Electronics Brand

Product & Knowledge Blog

From 4.5 Minutes to 2.5: How AI Assistants Save Logistics Agents 2 Hours Daily

From 4.5 Minutes to 2.5: How AI Assistants Save Logistics Agents 2 Hours Daily

Instadesk Agent Assistant changes this entirely.It listens to every call in real time,transcribes the conversation with over 90% accuracy,and generates a structured summary automatically.Agents no longer type notes while customers wait.They no longer toggle between five systems to log one interaction.The result?After-call work drops from 4.5 minutes to 2.5 minutes per call—a 44% reduction.For an agent handling 50 calls a day,that is nearly two hours saved.Two hours that can go back to customers.

Olivia
Olivia
2026-08-05 16:46:23
The 3x Close Rate – Outbound Sales Call Center Real Business Examples That Prove AI Works

The 3x Close Rate – Outbound Sales Call Center Real Business Examples That Prove AI Works

Outbound sales call centers are being transformed by AI–and the results are being measured in real business examples.From insurance to real estate to automotive,AI-powered outbound calling is delivering 3x higher close rates,5x more outreach,and 70% lower cost per lead.These are outbound sales call center real business examples that prove AI works.

Liyana
Liyana
2026-08-05 15:25:24
The No-Code Revolution – How to Build a Business Chatbot Without Coding in 2026

The No-Code Revolution – How to Build a Business Chatbot Without Coding in 2026

Building a business chatbot without coding is now accessible to anyone.No-code platforms use visual interfaces,drag-and-drop builders,and pre-built templates to enable non-technical teams to build,deploy,and optimize chatbots.This is how to build a business chatbot without coding in 2026–and why no-code is winning.

IDeskie
IDeskie
2026-08-05 14:59:14
Explore more

Product & Knowledge Blog

From 4.5 Minutes to 2.5: How AI Assistants Save Logistics Agents 2 Hours Daily

From 4.5 Minutes to 2.5: How AI Assistants Save Logistics Agents 2 Hours Daily

Instadesk Agent Assistant changes this entirely.It listens to every call in real time,transcribes the conversation with over 90% accuracy,and generates a structured summary automatically.Agents no longer type notes while customers wait.They no longer toggle between five systems to log one interaction.The result?After-call work drops from 4.5 minutes to 2.5 minutes per call—a 44% reduction.For an agent handling 50 calls a day,that is nearly two hours saved.Two hours that can go back to customers.

Olivia
Olivia
2026-08-05 16:46:23
The 3x Close Rate – Outbound Sales Call Center Real Business Examples That Prove AI Works

The 3x Close Rate – Outbound Sales Call Center Real Business Examples That Prove AI Works

Outbound sales call centers are being transformed by AI–and the results are being measured in real business examples.From insurance to real estate to automotive,AI-powered outbound calling is delivering 3x higher close rates,5x more outreach,and 70% lower cost per lead.These are outbound sales call center real business examples that prove AI works.

Liyana
Liyana
2026-08-05 15:25:24
The No-Code Revolution – How to Build a Business Chatbot Without Coding in 2026

The No-Code Revolution – How to Build a Business Chatbot Without Coding in 2026

Building a business chatbot without coding is now accessible to anyone.No-code platforms use visual interfaces,drag-and-drop builders,and pre-built templates to enable non-technical teams to build,deploy,and optimize chatbots.This is how to build a business chatbot without coding in 2026–and why no-code is winning.

IDeskie
IDeskie
2026-08-05 14:59:14
Explore more
Disclaimer: Case studies, performance metrics, and ROI figures (such as 250% ROI or 80% automation rates) represent historical results achieved by specific clients. Individual results may vary depending on business size, integration complexity, and operational parameters.
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