Deliver Excellent Customer
Experience with AI

Omnichannel AI contact center solution-Every Customer's
Conversation is driving growth

Trusted by E‑commerce,
Fintech & Telecom Leaders

60% Faster Response
70% Less Routine Work
250% ROI in 12 Months
Trusted by
2,000+ businesses Trusted by 2,000+ businesses

Sales Acceleration Engine

Accelerate Pipeline · Increase Conversions · Shorten Sales Cycles

VoiceBot Outbound Call

24/7 | Near-human | Multilingual

  • Multilingual natural conversations
  • Accurate intent recognition
  • Visual orchestration
See all features
Quality Inspection

VoiceBot Inbound Call

24/7 | Human-like | No agent

  • Multilingual intent understanding
  • Multi-round voice conversations
  • Smart routing + auto tickets
See all features
Intelligent Training

ChatBot

Chatbot | Omnichannel | 80%+ automation

  • 24/7 omnichannel response to complex inquiries
  • Large model + visual orchestration to build enterprise AI agents
  • CRM/ERP integration for returns, exchanges, logistics
  • Covers multiple industries
See all features
Agent Assistant
Quality Inspection Intelligent Training Agent Assistant

Automation At Scale

80% Automated · 60% Cheaper · Live in Days

Quality Inspection

Omnichannel | Multimodal AI | Deep insights

  • Three-level risk alerts
  • Extract top scripts & SOPs
  • Customer profiles & strategies
See all features
Quality Inspection

Intelligent Training

1V1 simulation｜AI-generated｜Smart assessment

  • Auto-generate courses & scenarios
  • 1V1 practice with real feedback
  • Multi-dim assessment + custom recs
See all features
Intelligent Training

Agent Assistant

LLM-powered | Real-time | Multilingual

  • Instant LLM-driven query answering from knowledge base
  • One-click ticket generation & follow-up suggestion
  • Multilingual real-time translation
See all features
Agent Assistant
Quality Inspection Intelligent Training Agent Assistant

Efficient Support At Scale

Scale Amazing Support Without Scaling Your Team

Call Center

Intelligent routing | Cloud deployment

  • Global line coverage
  • IVR for Precisely matched
  • Business system integration for one-stop processing
See all features
Quality Inspection

Live Chat

Omnichannel｜Smart routing｜Human-AI collaboration

  • 20+ channels, 100+ languages, accurate translation
  • Knowledge base + smart form filling
  • CRM/ERP integration for one-stop service
See all features
Intelligent Training

Ticket

Large-model | Omnichannel | Automated

  • Cross-platform ticket creation
  • Intelligent + manual dispatching with visual monitoring
  • Large-model issue analysis + automated email responses
See all features
Agent Assistant
Quality Inspection Intelligent Training Agent Assistant

Customize Your Industry Solution

solution-icon1

Retail & E-commerce

AI-driven unified support for retail & e-commerce – 24/7 consistent experience, significantly lower operational costs

Retail & E-commerce
solution-icon2

Telecommunications & Technology

Instadesk's AI engagement for global telecom & tech cuts costs, boosts satisfaction, and drives digital growth via smart automation.

Telecommunications & Technology
solution-icon3

Financial & Professional Services

AI engagement for finance & professional services: boosts satisfaction, efficiency, compliance, and revenue.

Financial & Professional Services
solution-icon4

Manufacturing

AI + LLM powered customer engagement from inquiry to after-sales

Manufacturing

Launch Smart. Solve Faster

Solutions for every industry.
See how your competitors do it

Launch Smart

Retail & E-commerce

AI-driven unified support for retail & e-commerce – 24/7 consistent experience, significantly lower operational costs

Retail & E-commerce

Telecommunications & Technology

Instadesk's AI engagement for global telecom & tech cuts costs, boosts satisfaction, and drives digital growth via smart automation.

Telecommunications & Technology

Financial & Professional Services

AI engagement for finance & professional services: boosts satisfaction, efficiency, compliance, and revenue.

Financial & Professional Services

Manufacturing

AI + LLM powered customer engagement from inquiry to after-sales

Manufacturing

Launch Smart. Solve Faster

Solutions for every industry.
See how your competitors do it

Launch Smart
Communication Creates Value,
Innovationdrives Growth
Communication
creates value,
innovationdrives growth
99.2%
SLA compliance rate
70%+
Labor cost reduced
50%
Higher outreach efficiency
AI Core Technology | Voice Solutions
Industry-Leading, Self-Developed - Pure Performance
Voice Technology
Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.

Speech Recognition: Recognizes 50+ languages with over 90% accuracy, it is widely used in scenarios such as event invitations and customer intent screening.
Voice Technology
Machine Vision
Machine Vision
OCR Accuracy: >99% (powered by natural vision & large model technology)

Background Recognition: >85% accuracy, with millisecond response at million-data scale.
Natural Language Processing
Natural Language Processing
Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs

Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Trusted By The Best
20%+
Higher Sign-up Rate
50%
Higher Outreach Efficiency
Remark × Instadesk
Remark × Instadesk View More
Unlocking Smart Growth In Global Insurance With AI Agents
View More
15
Languages Supported In
Real-Time
99.2%
SLA Compliance Rate
IMOU × Instadesk
IMOU × Instadesk View More
Partnering With IMOU To Eliminate Overseas Service Friction And Set A New Global Standard For Customer Support
View More
>65%
Via Tags
15%
Intent Exceeded Goal
Gamuda Land × Instadesk
Gamudaland
LLM VioceBot Boosts Marketing Loop
+30%
Customer Satisfaction
‑25%
Labor Costs (Reduced
Bilingual Hiring Needs)
TAL × Instadesk
TAL × Instadesk
AI‑Powered Customer Service Transformation For A Singapore Logistics Provider
87%
AI Accuracy
75%
Faster
Uniuni × Instadesk
Uniuni × Instadesk
AI-Powered Customer Service For Global E‑Commerce & Logistics
70%+
Labor Cost Reduced
Alibaba × Instadesk
Alibaba International View More
Empowering Alibaba To Achieve Massive Outreach Growth & Multilingual Al
Engagement, Boosting Conversion And Cost Efficiency.
View More
What Our Customers Say
tit
After deploying Instadesk's omnichannel AI agent, we integrated 8 channels including WhatsApp and Shopee into one dashboard. Our average response time dropped from 12 hours to under 8 minutes. The biggest win? We saved over $300K in first-year operational costs.
Michelle Tan
Michelle Tan
VP of Operations, Southeast Asia Fashion E-commerce Leader
tit_d
Peak season used to mean chaos. Last holiday season, Instadesk's AI handled 18,000+ tracking inquiries daily with zero human intervention. Our team resolved 93% of customer contacts without escalations, and we cut outsourcing costs by 40%. It's the backbone of our global customer operations now.
Kenji Tanaka
Kenji Tanaka
Director of Customer Support, Japan-based Logistics & Supply Chain Provider
tit_d
Our booking volume doubled year over year, but our support headcount stayed flat—thanks to Instadesk. Their AI voicebot now handles 60% of pre-trip inquiries like itinerary changes and cancellations autonomously. Agent turnover dropped by 35% because our team no longer deals with repetitive calls.
Amir Hassan
Amir Hassan
VP of Customer Experience, Middle East Online Travel Agency
tit_d
Within 3 months, our AI chatbot handled 70% of routine inquiries automatically. Our agents could focus on complex issues, and our response time dropped to under 5 minutes. We saved $500K in labor costs in the first year alone.
Sarah Chen
Sarah Chen
Customer Service Director, Southeast Asia E-commerce Leader
tit_d
With customers in over 30 countries, language barriers were killing our support efficiency. Instadesk's AI real-time translation changed everything. Our agents now respond in 15 languages instantly, and first-contact resolution jumped from 58% to 79% within 6 months.
Li Wei
Li Wei
Global Service Director, Shenzhen-based Smart Manufacturing Company
tit_d
Compliance inquiries used to take 24 hours to resolve. With Instadesk's AI-powered ticket automation, our average resolution time is now under 90 minutes—even during peak volumes. We saved over $500K in labor costs in the first year, and our NPS score rose from 42 to 67.
Sophia Zhang
Sophia Zhang
Head of Global Customer Support, Singapore-based Cross-border Payment Platform
tit_d
Our customer service team was drowning in routine balance inquiries and transaction disputes. Within 3 months of implementing Instadesk's AI voicebot, 65% of inbound calls were fully automated. Our agents now focus on complex fraud cases, and we've reduced average handling time by 50%.
David Wijaya
David Wijaya
Head of Customer Service,Regional Digital Bank
Elena Petrova
Nikolai Vasiliev
Head of Customer Experience, Western Europe， Consumer Electronics & IoT Brand
tit_d
Launching in the EU meant complying with GDPR while managing returns and warranty claims across time zones. Instadesk's smart ticketing system automated 70% of post-purchase inquiries within 8 weeks. Our support team shrank from 25 to 18, yet we improved response speed by 60%.
Elena Petrova
Elena Petrova
Customer Operations Lead, European Consumer Electronics Brand

Product & Knowledge Blog

The Cloud Call Center Revolution – What It Is and the Top Brand Suppliers of 2026

The Cloud Call Center Revolution – What It Is and the Top Brand Suppliers of 2026

Cloud-based call center solutions have transformed customer service. The CCaaS market is projected to reach $32.68 billion by 2033. Here are the top brand suppliers of 2026.

Issac
Issac
2026-07-23 17:34:16
The Picture That Answered the Question – How AI Chatbots with Image Recognition Are Transforming Product Support

The Picture That Answered the Question – How AI Chatbots with Image Recognition Are Transforming Product Support

Customers can't always describe what's wrong. AI chatbots with image recognition identify products, diagnose issues, and provide solutions from a single photo.

Rina
Rina
2026-07-23 17:17:56
The 100% Audit – What Is Customer Service and Sales Quality Assurance and How AI Is Changing QA Forever

The 100% Audit – What Is Customer Service and Sales Quality Assurance and How AI Is Changing QA Forever

Traditional quality assurance only samples 1-5% of interactions. AI changes this forever — enabling organizations to audit every conversation with greater consistency and speed.

Olivia
Olivia
2026-07-23 17:11:17
Explore more

Product & Knowledge Blog

The Cloud Call Center Revolution – What It Is and the Top Brand Suppliers of 2026

The Cloud Call Center Revolution – What It Is and the Top Brand Suppliers of 2026

Cloud-based call center solutions have transformed customer service. The CCaaS market is projected to reach $32.68 billion by 2033. Here are the top brand suppliers of 2026.

Issac
Issac
2026-07-23 17:34:16
The Picture That Answered the Question – How AI Chatbots with Image Recognition Are Transforming Product Support

The Picture That Answered the Question – How AI Chatbots with Image Recognition Are Transforming Product Support

Customers can't always describe what's wrong. AI chatbots with image recognition identify products, diagnose issues, and provide solutions from a single photo.

Rina
Rina
2026-07-23 17:17:56
The 100% Audit – What Is Customer Service and Sales Quality Assurance and How AI Is Changing QA Forever

The 100% Audit – What Is Customer Service and Sales Quality Assurance and How AI Is Changing QA Forever

Traditional quality assurance only samples 1-5% of interactions. AI changes this forever — enabling organizations to audit every conversation with greater consistency and speed.

Olivia
Olivia
2026-07-23 17:11:17
Explore more
Disclaimer: Case studies, performance metrics, and ROI figures (such as 250% ROI or 80% automation rates) represent historical results achieved by specific clients. Individual results may vary depending on business size, integration complexity, and operational parameters.
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