Deliver Excellent Customer
Experience with AI

Omnichannel AI contact center solution-Every Customer's
Conversation is driving growth

Trusted by E‑commerce,
Fintech & Telecom Leaders

60% Faster Response

70% Less Routine Work

250% ROI in 12 Months

Trusted by
2,000+ businesses Trusted by 2,000+ businesses

Sales Acceleration Engine

Accelerate Pipeline · Increase Conversions · Shorten Sales Cycles

VoiceBot Outbound Call

24/7 | Near-human | Multilingual

Multilingual natural conversations
Accurate intent recognition
Visual orchestration

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VoiceBot Inbound Call

24/7 | Human-like | No agent

Multilingual intent understanding
Multi-round voice conversations
Smart routing + auto tickets

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ChatBot

Chatbot | Omnichannel | 80%+ automation

24/7 omnichannel response to complex inquiries
Large model + visual orchestration to build enterprise AI agents
CRM/ERP integration for returns, exchanges, logistics
Covers multiple industries

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Automation At Scale

80% Automated · 60% Cheaper · Live in Days

Quality Inspection

Omnichannel | Multimodal AI | Deep insights

Three-level risk alerts
Extract top scripts & SOPs
Customer profiles & strategies

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Intelligent Training

1V1 simulation｜AI-generated｜Smart assessment

Auto-generate courses & scenarios
1V1 practice with real feedback
Multi-dim assessment + custom recs

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Agent Assistant

LLM-powered | Real-time | Multilingual

Instant LLM-driven query answering from knowledge base
One-click ticket generation & follow-up suggestion
Multilingual real-time translation

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Efficient Support At Scale

Scale Amazing Support Without Scaling Your Team

Call Center

Intelligent routing | Cloud deployment

Global line coverage
IVR for Precisely matched
Business system integration for one-stop processing

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Live Chat

Omnichannel｜Smart routing｜Human-AI collaboration

20+ channels, 100+ languages, accurate translation
Knowledge base + smart form filling
CRM/ERP integration for one-stop service

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Ticket

Large-model | Omnichannel | Automated

Cross-platform ticket creation
Intelligent + manual dispatching with visual monitoring
Large-model issue analysis + automated email responses

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Customize Your Industry Solution

Retail & E-commerce

AI-driven unified support for retail & e-commerce – 24/7 consistent experience, significantly lower operational costs

Telecommunications & Technology

Instadesk's AI engagement for global telecom & tech cuts costs, boosts satisfaction, and drives digital growth via smart automation.

Financial & Professional Services

AI engagement for finance & professional services: boosts satisfaction, efficiency, compliance, and revenue.

Manufacturing

AI + LLM powered customer engagement from inquiry to after-sales

Launch Smart. Solve Faster

Solutions for every industry.
See how your competitors do it

Retail & E-commerce

AI-driven unified support for retail & e-commerce – 24/7 consistent experience, significantly lower operational costs

Telecommunications & Technology

Instadesk's AI engagement for global telecom & tech cuts costs, boosts satisfaction, and drives digital growth via smart automation.

Financial & Professional Services

AI engagement for finance & professional services: boosts satisfaction, efficiency, compliance, and revenue.

Manufacturing

AI + LLM powered customer engagement from inquiry to after-sales

Launch Smart. Solve Faster

Solutions for every industry.
See how your competitors do it

Communication Creates Value,
Innovationdrives Growth

Communication
creates value,
innovationdrives growth

Higher outreach efficiency

AI Core Technology | Voice Solutions

Industry-Leading, Self-Developed - Pure Performance

Voice Technology

Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.

Speech Recognition: Recognizes 50+ languages with over 90% accuracy, it is widely used in scenarios such as event invitations and customer intent screening.

Machine Vision

OCR Accuracy: >99% (powered by natural vision & large model technology)

Background Recognition: >85% accuracy, with millisecond response at million-data scale.

Natural Language Processing

Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs

Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.

Trusted By The Best

20%+

Higher Sign-up Rate

50%

Higher Outreach Efficiency

Remark × Instadesk View More

Unlocking Smart Growth In Global Insurance With AI Agents

Languages Supported In
Real-Time

99.2%

SLA Compliance Rate

IMOU × Instadesk View More

Partnering With IMOU To Eliminate Overseas Service Friction And Set A New Global Standard For Customer Support

>65%

Via Tags

15%

Intent Exceeded Goal

Gamudaland

LLM VioceBot Boosts Marketing Loop

+30%

Customer Satisfaction

‑25%

Labor Costs (Reduced
Bilingual Hiring Needs)

TAL × Instadesk

AI‑Powered Customer Service Transformation For A Singapore Logistics Provider

87%

AI Accuracy

75%

Faster

Uniuni × Instadesk

AI-Powered Customer Service For Global E‑Commerce & Logistics

70%+

Labor Cost Reduced

Alibaba International View More

Empowering Alibaba To Achieve Massive Outreach Growth & Multilingual Al
Engagement, Boosting Conversion And Cost Efficiency.

What Our Customers Say

After deploying Instadesk's omnichannel AI agent, we integrated 8 channels including WhatsApp and Shopee into one dashboard. Our average response time dropped from 12 hours to under 8 minutes. The biggest win? We saved over $300K in first-year operational costs.

Michelle Tan

VP of Operations, Southeast Asia Fashion E-commerce Leader

Peak season used to mean chaos. Last holiday season, Instadesk's AI handled 18,000+ tracking inquiries daily with zero human intervention. Our team resolved 93% of customer contacts without escalations, and we cut outsourcing costs by 40%. It's the backbone of our global customer operations now.

Kenji Tanaka

Director of Customer Support, Japan-based Logistics & Supply Chain Provider

Our booking volume doubled year over year, but our support headcount stayed flat—thanks to Instadesk. Their AI voicebot now handles 60% of pre-trip inquiries like itinerary changes and cancellations autonomously. Agent turnover dropped by 35% because our team no longer deals with repetitive calls.

Amir Hassan

VP of Customer Experience, Middle East Online Travel Agency

Within 3 months, our AI chatbot handled 70% of routine inquiries automatically. Our agents could focus on complex issues, and our response time dropped to under 5 minutes. We saved $500K in labor costs in the first year alone.

Sarah Chen

Customer Service Director, Southeast Asia E-commerce Leader

With customers in over 30 countries, language barriers were killing our support efficiency. Instadesk's AI real-time translation changed everything. Our agents now respond in 15 languages instantly, and first-contact resolution jumped from 58% to 79% within 6 months.

Li Wei

Global Service Director, Shenzhen-based Smart Manufacturing Company

Compliance inquiries used to take 24 hours to resolve. With Instadesk's AI-powered ticket automation, our average resolution time is now under 90 minutes—even during peak volumes. We saved over $500K in labor costs in the first year, and our NPS score rose from 42 to 67.

Sophia Zhang

Head of Global Customer Support, Singapore-based Cross-border Payment Platform

Our customer service team was drowning in routine balance inquiries and transaction disputes. Within 3 months of implementing Instadesk's AI voicebot, 65% of inbound calls were fully automated. Our agents now focus on complex fraud cases, and we've reduced average handling time by 50%.

David Wijaya

Head of Customer Service,Regional Digital Bank

Nikolai Vasiliev

Head of Customer Experience, Western Europe， Consumer Electronics & IoT Brand

Launching in the EU meant complying with GDPR while managing returns and warranty claims across time zones. Instadesk's smart ticketing system automated 70% of post-purchase inquiries within 8 weeks. Our support team shrank from 25 to 18, yet we improved response speed by 60%.

Elena Petrova

Customer Operations Lead, European Consumer Electronics Brand

Michelle Tan

VP of Operations, Southeast Asia Fashion E-commerce Leader

Kenji Tanaka

Director of Customer Support, Japan-based Logistics & Supply Chain Provider

Sarah Chen

Customer Service Director, Southeast Asia E-commerce Leader

Li Wei

Global Service Director, Shenzhen-based Smart Manufacturing Company

David Wijaya

Head of Customer Service,Regional Digital Bank

Amir Hassan

VP of Customer Experience, Middle East Online Travel Agency

Sophia Zhang

Head of Global Customer Support, Singapore-based Cross-border Payment Platform

Nikolai Vasiliev

Head of Customer Experience, Western Europe， Consumer Electronics & IoT Brand

Elena Petrova

Customer Operations Lead, European Consumer Electronics Brand

Product & Knowledge Blog

15 Years with Avaya,12 Months with Instadesk–The Difference Will Shock You

Banks have relied on Avaya for decades–but the world has changed.Avaya's legacy architecture struggles with modern demands:omnichannel support,AI automation,and flexible pricing.Instadesk offers a modern alternative built for banks.This comprehensive comparison helps you decide which platform is right for your institution.

Chris

2026-07-01 17:47:12

video agent

From Phone Trees to Face-to-Face: How Video Customer Service Is Winning the 2026 World Cup

World Cup fans don't have time for phone trees.They don't want to email photos and wait three days for a response.They want to show someone their problem and get it fixed immediately.Traditional customer service channels are failing during the world's biggest sporting event.A new generation of video customer service is changing that–connecting agents and customers face-to-face in seconds.

Olivia

2026-07-01 17:40:02

The Enterprise Chatbot Report Nobody Wants You to Read–June–July 2026 Edition

Enterprise chatbot software has evolved dramatically in 2026.The leading platforms now combine generative AI,omnichannel support,and deep integration with enterprise systems.This review compares the mainstream enterprise chatbot platforms available in June–July 2026,helping you choose the right solution for your organization.

Olivia

2026-07-01 17:33:03

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