Deliver Excellent Customer
Experience with AI
Omnichannel AI contact center solution-Every Customer's
Conversation is driving growth
Speak 30+ languages
Support 24/7
Zero waiting time
Trusted by E‑commerce,
Fintech & Telecom Leaders
2,000+ businesses Trusted by 2,000+ businesses
Sales Acceleration Engine
Accelerate Pipeline · Increase Conversions · Shorten Sales Cycles
VoiceBot Outbound Call
24/7 | Near-human | Multilingual
- Multilingual natural conversations
- Accurate intent recognition
- Visual orchestration
VoiceBot Inbound Call
24/7 | Human-like | No agent
- Multilingual intent understanding
- Multi-round voice conversations
- Smart routing + auto tickets
ChatBot
Chatbot | Omnichannel | 80%+ automation
- 24/7 omnichannel response to complex inquiries
- Large model + visual orchestration to build enterprise AI agents
- CRM/ERP integration for returns, exchanges, logistics
- Covers multiple industries
Automation At Scale
80% Automated · 60% Cheaper · Live in Days
Quality Inspection
Omnichannel | Multimodal AI | Deep insights
- Three-level risk alerts
- Extract top scripts & SOPs
- Customer profiles & strategies
Intelligent Training
1V1 simulation｜AI-generated｜Smart assessment
- Auto-generate courses & scenarios
- 1V1 practice with real feedback
- Multi-dim assessment + custom recs
Agent Assistant
LLM-powered | Real-time | Multilingual
- Instant LLM-driven query answering from knowledge base
- One-click ticket generation & follow-up suggestion
- Multilingual real-time translation
Efficient Support At Scale
Scale Amazing Support Without Scaling Your Team
Call Center
Intelligent routing | Cloud deployment
- Global line coverage
- IVR for Precisely matched
- Business system integration for one-stop processing
Live Chat
Omnichannel｜Smart routing｜Human-AI collaboration
- 20+ channels, 100+ languages, accurate translation
- Knowledge base + smart form filling
- CRM/ERP integration for one-stop service
Ticket
Large-model | Omnichannel | Automated
- Cross-platform ticket creation
- Intelligent + manual dispatching with visual monitoring
- Large-model issue analysis + automated email responses
Customize Your Industry Solution
Retail & E-commerce
AI-driven unified support for retail & e-commerce – 24/7 consistent experience, significantly lower operational costs
Telecommunications & Technology
Instadesk's AI engagement for global telecom & tech cuts costs, boosts satisfaction, and drives digital growth via smart automation.
Financial & Professional Services
AI engagement for finance & professional services: boosts satisfaction, efficiency, compliance, and revenue.
Manufacturing
AI + LLM powered customer engagement from inquiry to after-sales
Launch Smart. Solve Faster
Solutions for every industry.
See how your competitors do it
Retail & E-commerce
AI-driven unified support for retail & e-commerce – 24/7 consistent experience, significantly lower operational costs
Telecommunications & Technology
Instadesk's AI engagement for global telecom & tech cuts costs, boosts satisfaction, and drives digital growth via smart automation.
Financial & Professional Services
AI engagement for finance & professional services: boosts satisfaction, efficiency, compliance, and revenue.
Manufacturing
AI + LLM powered customer engagement from inquiry to after-sales
Launch Smart. Solve Faster
Solutions for every industry.
See how your competitors do it
Innovationdrives Growth
creates value,
innovationdrives growth
Real-Time
Bilingual Hiring Needs)
Encrypted data transmission for security and compliance
Product & Knowledge Blog
How Salesforce's $2-Per-Resolution Model Is Redefining AI Customer Service
On May 20, 2026, Salesforce launched Help Agent — an AI-powered support agent built on Agentforce. It handles web, SMS, and voice. It deploys in under 10 steps. And it charges $2 per resolved issue — not per conversation, not per token. Only when the customer's problem is actually solved. Internally, it handled over 4 million conversations with a 70% resolution rate and 4.7/5 CSAT.
Southeast Asia AI Geopolitics: Open vs Closed LLM, VoiceBot Sovereign Solution for Regional Enterprises
Singapore's $234 million investment in OpenAI plus Google's regional AI integration locks its infrastructure into US closed-source models,creating hidden pricing,data and geopolitical risks for local firms,while open-source stacks like Qwen and DeepSeek deliver cost,sovereignty advantages for Southeast Asian voice customer service.
Dialpad vs Instadesk – Which Call Center Platform Wins in 2026?
Dialpad offers UCaaS with AI insights. Instadesk is built for enterprises that need full omnichannel, native Southeast Asian language support, and transparent pricing.
Product & Knowledge Blog
How Salesforce's $2-Per-Resolution Model Is Redefining AI Customer Service
On May 20, 2026, Salesforce launched Help Agent — an AI-powered support agent built on Agentforce. It handles web, SMS, and voice. It deploys in under 10 steps. And it charges $2 per resolved issue — not per conversation, not per token. Only when the customer's problem is actually solved. Internally, it handled over 4 million conversations with a 70% resolution rate and 4.7/5 CSAT.
Southeast Asia AI Geopolitics: Open vs Closed LLM, VoiceBot Sovereign Solution for Regional Enterprises
Singapore's $234 million investment in OpenAI plus Google's regional AI integration locks its infrastructure into US closed-source models,creating hidden pricing,data and geopolitical risks for local firms,while open-source stacks like Qwen and DeepSeek deliver cost,sovereignty advantages for Southeast Asian voice customer service.
Dialpad vs Instadesk – Which Call Center Platform Wins in 2026?
Dialpad offers UCaaS with AI insights. Instadesk is built for enterprises that need full omnichannel, native Southeast Asian language support, and transparent pricing.
WhatsApp Us Now !
