Communication creates value,
innovation drives growth
Communication creates
value, innovation drives growth
60%
Improve Efficiency
Reduce agent workload
AI Copilot boosts efficiency
250%
ROI
Maximize your return on
investment
Maximize your return on investment
35%
Improve NPS
Deliver personalized
experiences
Deliver personalized experiences






Voicebot
Automatic access and intention screening of massive customers around the clock can not only accurately target potential customers, but also efficiently complete tasks such as notification, significantly improving the efficiency of business transformation and promoting business growth
Chatbot
The customer service robot can automatically handle more than 80% of customer interactions, which not only ensures efficient response and high-quality customer experience, but also helps the team focus on more valuable service links
Livechat
Omni channel access, one-stop response to customer needs, and multi-dimensional improvement of service efficiency and customer satisfaction
CallCenter
A secure and stable cloud call system that can respond to telephone hotline inquiries at any time, and each service can provide a higher quality customer experience
Ticket
Through the intelligent routing and automatic allocation of work orders, the collaboration barriers between departments can be broken through to ensure that every customer problem can form a complete closed loop of "acceptance - processing - follow-up - archiving", so that everything can be echoed and settled.
Quality Inspection
The data collection and intelligent analysis covering the whole business link from Touchtouch, consulting, sales to after-sales help enterprises maintain a compliance base, improve service and sales efficiency and drive revenue growth during expansion.
Tailored for Your Industry Challenges
Retail & E-commerce
Retail & E-commerce
Pain Points
High cart abandonment rates due to unexpected costs, complex checkout processes, and slow delivery. Inefficient post-purchase support (e.g., complicated return procedures) and limited payment options further frustrate customers.
Solution
Our LLM-driven Chatbot combined with Omnichannel, reduces abandonment by providing real-time information. Automated returns process through self-service portals, which enhance checkout flexibility.
Manufacturing
Manufacturing
Pain Points
Delayed response to client inquiries and equipment maintenance issues lead to lost opportunities and costly downtime.
Fragmented communication across teams exacerbates inefficiencies.
Solution
AI-Powered Inquiry Bots accelerate quote approvals and order processing.
Intelligent Reception & Ticket Creation delivers real-time support tickets with expert guidance, minimizing downtime and improving operational efficiency.
Consumer Finance
Consumer Finance
Pain Points
Low efficiency in customer acquisition and debt collection.
Regulatory compliance pressures and insufficiently intelligent chatbots have degraded service quality.
Solution
AI-driven lead scoring optimizes marketing outreach, while predictive dialing increases debt recovery success rates by 40%. Compliance-standard chatbots ensure secure, 24/7 interactions, reducing manual workload.
Industry-leading and self-developed AI core technology
Voice Technology
Industry leading and independently innovative
AI core technology
Voice Technology
Natural Language Processing
Machine vision
The choice of over 2,000 industry leaders
Secure Foundations for Reliable Growth
Product & Knowledge Blog
What Are Instadesk's Quality Inspection 'Three Highs' — And How Do They Supercharge Workflow
In the hyper-connected world of modern customer service, quality inspection isn't just a compliance box to check—it's the backbone of trust, operational efficiency, and sustainable growth. Instadesk's Quality Inspection redefines this critical function with its 'Three Highs' framework, a set of capabilities engineered to supercharge every workflow. Let's unpack these three pillars and their transformative impact on businesses.
How Can Instadesk's Quality Inspection Turn Every Conversation Into Business’s Next Growth Engine
Conversations are the lifeblood of business. Yet many face fragmented channels high complaint risks and wasted value in interactions. Instadesk‘s Quality Inspection is the answer—it turns these challenges into growth opportunities by making every chat call or message work for success.
How Instadesk’s AI Voicebot Transformed Alibaba’s Global B2B Outreach
Alibaba International Station partnered with Instadesk to solve its global B2B outreach challenges using a multilingual AI voicebot for automated engagement and lead qualification. Deployed globally, the solution delivered significant results including lower labor costs, high intent recognition accuracy, and improved lead generation efficiency.
Product & Knowledge Blog