New Generation Omni‑Channel Intelligent + Remote Banking Service System

Pain Points

Efficiency bottleneck – Agents were stretched thin juggling service and marketing. Repetitive, low‑value tasks needed to be offloaded to AI
Legacy technology – The existing call center couldn’t handle high‑volume outbound work or support AI‑powered interactions.
Regulatory pressure – Every sales conversation had to be fully recorded for traceability and audit

✓

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AI Voicebot – Automates outbound calls with speech recognition, text‑to‑speech, and natural language processing. Handles multi‑turn conversations, smart interruptions, and realistic voices.
Omni‑channel Platform – Unifies text, voice, and video channels on a single platform, complete with SIP support and an integrated agent desktop (Agent Assistant + Live Chat).
Smart Quality Assurance – Enables end‑to‑end call recording and intelligent quality checks to meet compliance requirements effortlessly.
Video Banking – Gives customers a secure, omni‑channel remote video experience with automated remote authorization.

Efficiency Gains by Product

Voicebot

Automates outbound calls, handles multi‑turn dialogues

Omnichannel Platform

Unifies voice, text, video; agent desktop integration

Smart QA (RTC Recording)

End‑to‑end recording + compliance‑ready inspection

Video Banking

Remote video authorization, self‑service banking

Business Results

60%

Connection rate

+84%

Dialogue turns

+50%

Call duration

+150%

Agent productivity

Business efficiency

Before vs. After

Metric

Business handling efficiency

Agent productivity

Outbound call connection rate

Dialogue turns

After Instadesk

3x (tripled)
1.5
60%
0.84

Before

Baseline

Instadesk’s AI voicebot and omni‑channel platform transformed our remote banking services. Agents now focus on high‑value work while AI handles routine outbound calls. Productivity doubled and compliance recording is fully automated

— Head of Customer Service

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