Unlocking Smart Growth in Global Insurance with AI Agents

Pain Points

High cost of multilingual service – Manual outbound calls for English, Japanese, and Malay markets were expensive.
Limited sales conversion – Human agents’ language and communication skills varied, which hurt conversion rates.
No 24/7 support – Slow responses led to low customer satisfaction.
Poor scalability – Manual outbound calling could not scale efficiently across global markets.

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Powered by Instadesk

AI outbound voicebot – Instadesk Voicebot replaces manual outbound calls, reducing cost and improving efficiency.
Multilingual AI chatbot – Instadesk Chatbot provides 24/7 automated service in English, Japanese, and Malay.
Intent recognition + script recommendations – Instadesk Agent Assistant enables precision marketing to boost conversion.
Omnichannel handoff – Instadesk Omnichannel Platform ensures seamless transfer between AI and human agents.

Efficiency Gains by Product

Voicebot

Automates 65% of outbound calls, scales globally

Chatbot

Handles 70% of inbound multilingual inquiries, 24/7

Agent Assistant

Intent recognition + real‑time script recommendations

Omnichannel Platform

Smooth AI‑to‑human handoff, unified queue

Business Results

12% → 14.5%

Signing rate

‑30%

Labor cost

+50%

Outbound efficiency

70% → 88%

CSAT

80 → 120

Calls/agent/day

4h → <2min (‑99%)

Response time

Before vs. After

Metric

Insurance signing rate

Labor cost

Outbound call efficiency

Customer satisfaction (CSAT)

After Instadesk

14.50%
70% (30% reduction)
150% (+50%)
88%

Before

12%

100%

Baseline

70%

Instadesk’s AI agents transformed our global insurance sales. We cut labor costs by 30%, raised signing rates to 14.5%, and boosted CSAT to 88%. Our agents now focus on high‑value conversations while AI handles the rest.

— Head of Global Operations, Remark

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