Unlocking Smart Growth in Global Insurance with AI Agents
Pain Points
- High cost of multilingual service – Manual outbound calls for English, Japanese, and Malay markets were expensive.
- Limited sales conversion – Human agents’ language and communication skills varied, which hurt conversion rates.
- No 24/7 support – Slow responses led to low customer satisfaction.
- Poor scalability – Manual outbound calling could not scale efficiently across global markets.
Powered by Instadesk
- AI outbound voicebot – Instadesk Voicebot replaces manual outbound calls, reducing cost and improving efficiency.
- Multilingual AI chatbot – Instadesk Chatbot provides 24/7 automated service in English, Japanese, and Malay.
- Intent recognition + script recommendations – Instadesk Agent Assistant enables precision marketing to boost conversion.
- Omnichannel handoff – Instadesk Omnichannel Platform ensures seamless transfer between AI and human agents.
Efficiency Gains by Product
Voicebot
Automates 65% of outbound calls, scales globally
Chatbot
Handles 70% of inbound multilingual inquiries, 24/7
Agent Assistant
Intent recognition + real‑time script recommendations
Omnichannel Platform
Smooth AI‑to‑human handoff, unified queue
Business Results
12% → 14.5%
Signing rate
‑30%
Labor cost
70% → 88%
CSAT
4h → <2min (‑99%)
Response time
Before vs. After
Metric
Insurance signing rate
Labor cost
Outbound call efficiency
Customer satisfaction (CSAT)
After Instadesk
- 14.50%
- 70% (30% reduction)
- 150% (+50%)
- 88%
Before
12%
100%
Baseline
70%
Instadesk’s AI agents transformed our global insurance sales. We cut labor costs by 30%, raised signing rates to 14.5%, and boosted CSAT to 88%. Our agents now focus on high‑value conversations while AI handles the rest.
Elevate Your Customer Experience. See How Instadesk Can Help.
Get Started in Minutes. Experience the Difference.
Disclaimer: Case studies, performance metrics, and ROI figures (such as 250% ROI or 80% automation rates) represent historical results achieved by specific clients. Individual results may vary depending on business size, integration complexity, and operational parameters.
© 2026 ZKJ TECHNOLOGY PTE. LTD. (Operating as Instadesk). All rights reserved. | Privacy Policy
WhatsApp Us Now !
