Financial & Professional Services

Insurance companies are discovering that Outbound Call Center Software for Insurance is the fastest path to policy renewals, claims follow-up, and new business acquisition. The global intelligent outbound call center market is expected to grow at a CAGR of 11.9% from 2025 to 2031, with insurance as a key driver. VoiceBots automate outbound renewal notifications and payment follow-ups at unlimited concurrent scale.

IDeskie

2026-08-03 14:55:34

Enterprise ChatBot customer service results are reshaping how support teams operate. LAQO Insurance deployed a chatbot that resolved 30% of all customer queries automatically, with 90% of those resolved within 3-5 interactions . Enterprises are consistently slashing customer support costs by 40% or more . 96% of organizations report agentic AI deployments met or exceeded ROI expectations .

Olivia

2026-08-03 14:29:55

Instadesk Intelligent Contact Center is built for the financial sector.It unifies every channel—voice,video,WhatsApp,web chat,and more—into a single AI-powered platform.The result?Resolution time drops from 24 hours to under 90 minutes,and annual labor costs can be cut by half a million dollars.

Olivia

2026-08-03 11:08:04

On July 24, 2026, the Bank of Thailand (BOT) and the Monetary Authority of Singapore (MAS) signed an MoU on cybersecurity and digital fraud prevention during the 31st EMEAP meeting in Singapore. The MoU covers information sharing, capacity building, and operational readiness—joint cybersecurity drills to build a “secure and resilient financial ecosystem”.

Liyana

2026-07-31 10:32:49

Insurance companies lose millions in missed payments and late renewals.VoiceBots for payment reminders are changing that–automating outbound renewal notifications and payment follow-ups at unlimited concurrent scale.One voicebot can verify the caller,pull the premium due amount,securely capture payment details through PCI-DSS compliant payment gateways, the transaction,and offer to set up autopay.

Liyana

2026-07-31 09:59:05

Thailand’s oldest commercial bank, Siam Commercial Bank (SCB), founded in 1907, is undergoing a digital transformation. Its parent company, SCB X, was one of three consortia awarded a virtual bank license by the Bank of Thailand in 2025. The new digital institution, BankX, is scheduled to launch by the end of 2026. SCB X brands BankX as an “AI Native Bank” —delivering personalized financial services through artificial intelligence. The goal: reach Thailand’s 63% unbanked or underbanked population and sustain growth amid an economic slowdown.

Issac

2026-07-31 09:53:26

Traditional QA samples only 5-10% of calls. AI quality inspection delivers 100% coverage, 28% agent score improvement, and 65% violation reduction.

Chris

2026-07-30 15:56:05

DBS serves 10M customers with agentic AI. CommBank handles 2M conversations monthly. bunq's Finn covers 97% of support. Learn how AI is reshaping bank customer service in 2026.

Rina

2026-07-30 11:49:39

BSP Sets New AI Rules for Philippine Banks On July 15, 2026, the BSP issued Memorandum No. M‑2026‑031, introducing the "Governance Principles for Artificial Intelligence in Financial Services."   The framework is built around five principles known as STARS: Sustainability, Transparency, Accountability, Responsibility (Social Fairness), and Security. BSP Deputy Governor Lyn I. Javier noted that "AI is spreading across BSFI operations and STARS provides them with principles that can help them innovate while mitigating unintended consequences."   The guidance applies to all BSP‑supervised financial institutions and their outsourced service providers under a shared‑responsibility model.

Rina

2026-07-30 10:58:43