Safe, stable, efficient and intelligent, comprehensively empowering telemarketing, collection and customer service.
· Respond to customer needs of different channels from different channels on websites, social media, etc.
· Support text, pictures, emoticons, commodity cards and other rich media communication
· The layout of the workbench is efficient and flexible to meet the work needs of the agents.
· Mature interface function breaks the barriers between different systems.
Enabling digital upgrading of enterprise customer service and marketing customer acquisition
· Intelligent session distribution to accurately match the exclusive agent for processing according to the customer's situation;
· Keyword highlighting to avoid missing important information;
· Sensitive word control to avoid inappropriate content from the agent;
· Handle customer needs anytime, anywhere
· Emergency support for out-of-hours burst orders
Data overview, agent statistics, channel statistics, satisfaction statistics, etc., all-round analysis of service quality.
You can set the response time and completion time for the overall ticket or node, and set the before timeout, timeout reminder, and warning after timeout for the ticket.
Help enterprises digitally upgrade their service and marketing