New generation of intelligent cloud contact center

Safe, stable, efficient and intelligent, comprehensively empowering telemarketing, collection and customer service.

New generation of intelligent cloud contact center
Omni-Channel Unified Access

· Respond to customer needs of different channels from different channels on websites, social media, etc.
· Support text, pictures, emoticons, commodity cards and other rich media communication

Omni-Channel Unified Access
Flexible and Efficient Workbench

· The layout of the workbench is efficient and flexible to meet the work needs of the agents. 
· Mature interface function breaks the barriers between different systems.

Flexible and Efficient Workbench
Service Efficiency Improvement

Enabling digital upgrading of enterprise customer service and marketing customer acquisition

Service Efficiency Improvement
Customer Satisfaction Improvement

· Intelligent session distribution to accurately match the exclusive agent for processing according to the customer's situation; 
· Keyword highlighting to avoid missing important information; 
· Sensitive word control to avoid inappropriate content from the agent;

Customer Satisfaction Improvement
Mobile Scenario Application

· Handle customer needs anytime, anywhere
· Emergency support for out-of-hours burst orders

Mobile Scenario Application
Perfect Data Analysis System

Data overview, agent statistics, channel statistics, satisfaction statistics, etc., all-round analysis of service quality.

Perfect Data Analysis System
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