Safe, stable, efficient and intelligent, comprehensively empowering telemarketing, collection and customer service.
· Based on visual IVR navigation, 16 kinds of nodes and 5 kinds of conditions can be freely combined, and it supports differentiated voice broadcasting and password encrypted transmission in multiple sound banks and time slots.
· Support rapid configuration and docking with external systems, seamless connection with agents.
· Based on softphone and incoming call pop-up screen, it can achieve call control and business linkage, and connect customers, tickets and knowledge base.
· Quick access to external systems, supporting transfer to internal line, transfer to external line, transfer to IVR, consulting, conferencing, etc.
· Support SDK componentized access capability, rapid access to any system.
· Support preview outbound call, predictive outbound call, etc., and achieve he agent utilization rate as high as 80%+
· Based on the patented and certified prediction algorithm and real-time invalid number detection. Customize drag-and-drop combination of 5 strategies and 8 channels
· Based on the flow canvas of the strategy center to achieve multi-strategy and multi-channel joint reach. Enhance brand credibility and increase the connection rate based on flash message, number authentication and policy display.
· Based on AXB virtual number calling capability, it protects the privacy of both callers' numbers and helps O2O marketing and service.
· Based on encrypted outbound call and dual-call capability, it ensures the security and desensitization of the whole link from the business system to the customer, and avoids the leakage of number resources.
· Due to cloud-native technology based on K8S, containers, service grid, and microservices, it has fast adaptation capability and fault-tolerant capability.
· Support 100+ line providers and 3 different deployment modes (public /private/hybrid cloud).
· Service process can be supervised, managers can monitor the status of the agent in real time, and can listen to the call, forced insertion, forced removal, whispering and so on.
· Provide call statistics, quality statistics, agent statistics and other multi-dimensional reports to improve management efficiency.
· Provide real-time quality control and offline quality control to ensure call safety and compliance.
Help enterprises digitally upgrade their service and marketing