New generation of intelligent cloud contact center

Safe, stable, efficient and intelligent, comprehensively empowering telemarketing, collection and customer service.

New generation of intelligent cloud contact center
Freer routing strategy

· Based on visual IVR navigation, 16 kinds of nodes and 5 kinds of conditions can be freely combined, and it supports differentiated voice broadcasting and password encrypted transmission in multiple sound banks and time slots.
· Support rapid configuration and docking with external systems, seamless connection with agents.

Freer routing strategy
Stronger Call Control Capability

· Based on softphone and incoming call pop-up screen, it can achieve call control and business linkage, and connect customers, tickets and knowledge base. 
· Quick access to external systems, supporting transfer to internal line, transfer to external line, transfer to IVR, consulting, conferencing, etc. 
· Support SDK componentized access capability, rapid access to any system.

Stronger Call Control Capability
More Intelligent and Efficient Reaching Capability

· Support preview outbound call, predictive outbound call, etc., and achieve he agent utilization rate as high as 80%+ 
· Based on the patented and certified prediction algorithm and real-time invalid number detection. Customize drag-and-drop combination of 5 strategies and 8 channels 
· Based on the flow canvas of the strategy center to achieve multi-strategy and multi-channel joint reach. Enhance brand credibility and increase the connection rate based on flash message, number authentication and policy display.

More Intelligent and Efficient Reaching Capability
More Secure and Reliable Contact Center

· Based on AXB virtual number calling capability, it protects the privacy of both callers' numbers and helps O2O marketing and service. 
· Based on encrypted outbound call and dual-call capability, it ensures the security and desensitization of the whole link from the business system to the customer, and avoids the leakage of number resources. 
· Due to cloud-native technology based on K8S, containers, service grid, and microservices, it has fast adaptation capability and fault-tolerant capability. 
· Support 100+ line providers and 3 different deployment modes (public /private/hybrid cloud).

More Secure and Reliable Contact Center
Real-time monitoring

· Service process can be supervised, managers can monitor the status of the agent in real time, and can listen to the call, forced insertion, forced removal, whispering and so on. 
· Provide call statistics, quality statistics, agent statistics and other multi-dimensional reports to improve management efficiency. 
· Provide real-time quality control and offline quality control to ensure call safety and compliance.

Real-time monitoring
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