INTELLIGENT TICKET
Achieve flexible departmental collaboration and solve problems in a timely and efficient manner
· Native workflow engine, graphical drag-and-drop design, easy to deal with a variety of complex processes, with efficiency and flexibility greatly improved.
· Rich types of components to fully meet the needs of various types of information entry according to the actual scenario of custom business fields.
Based on the enterprise-defined ticket channel, achieve customer self-service ticket submission and progress tracking.
Support the whole process of ticket acceptance, processing and completion on APP, real-time message/email reminder to deal with user problems anytime and anywhere.
You can set the response time and completion time for the overall ticket or node, and set the before timeout, timeout reminder, and warning after timeout for the ticket.
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Standard open interface
Rich open interfaces to achieve complete interoperability with internal and external data of the enterprise. -
Collect and process tickets
Instadesk Intelligent Customer Service APP can accept, view, assign and process tickets anytime and anywhere, and follow up and deal with customer problems in a timely manner. -
Self-Service Ticket
The ticket channel on the user's end supports customers to raise orders on their own, and real-time query of processing progress. -
Comprehensive Product Connectivity
Comprehensive connectivity with online customer service, cloud contact center, voice bots and other products to achieve full-process tracking of issues.
Effectively improve the efficiency of cross-departmental collaboration and service quality,
helping enterprises solve customer problems more efficiently.
Help enterprises digitally upgrade their service and marketing
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