Our Mission
Empower global connection through intelligent service.
To empower global businesses with intelligent customer engagement — breaking down language and channel barriers across every market.
We combine large language models, big data analytics, and multimodal interaction into one platform that connects omnichannel service centers, AI voice bots, and smart chatbots.
Our mission is to help enterprises worldwide transform how they serve, grow, and operate — delivering seamless, AI-driven experiences from local to global.
Our Past
A Decade of Foundation
We started in 2014, in a small rented office with just a handful of people. No big name, no deep pockets — just a belief that AI could change customer service.
Along the way, we grew from Beijing to Shanghai, Shenzhen, Singapore, then Hong Kong, Mexico, and the US. Earned trust from investors like IDG and Everbright. Filed over 1,800 AI patents. Made Fortune China's Top 50 Tech Companies list. And saw our large model receive the highest rating in China.
It was a decade of sleepless nights, small wins, and never letting go of the original dream.
Our Present
Product Highlights
Today, Instadesk delivers AI that truly understands customers — across languages, channels, and continents.
In Malaysia, our ASR engine has consistently matched or outperformed top-tier competitors in real-world accuracy, helping a leading property developer convert more leads. Meanwhile, our text bot architecture has earned strong recognition from AWS for its robustness and performance.
That's the kind of trust we've earned. And we're just getting started.
Our Future
AI Without Borders
We will keep pushing vertical large models and enterprise AI agents deeper into finance, automotive, retail, and government — while expanding our global footprint.
But technology is just the means. Our real goal is to deliver smarter, faster, and more human service to every customer, everywhere.
From a domestic leader to a global partner. From powerful products to real-world solutions.
Because at the end of the day, true success isn't measured by models or patents — it's measured by the trust we earn and the growth we help create.
- Strategic Advisory
- Helping global enterprises design AI-driven customer service workflows and choose the right deployment model.
- Compliance & Data Protection
- Deployed on AWS across Singapore, Japan, Europe, and the US, supporting GDPR, CCPA, and PDPA.
- AI‑Powered Automation
- Voicebots, chatbots, and quality inspection powered by proprietary LLMs, automating 80%+ of routine inquiries.
- Global Support Infrastructure
- 24/7 multilingual support across 20+ channels including WhatsApp, LINE, and Facebook Messenger.
-
10Years+
Industry experience -
2000+
Enterprise cases -
67%
Technical researchers -
7×24
Global localized
service support
North America
- USA, Canada
- On‑the‑ground support + remote assistance
- Clients include global smart home brands operating across 100+ countries
South America
- Brazil, Argentina, Chile, Peru
- Regional coverage with nearby support hubs
- 7×24 AI-powered support bridging time zones and languages
Europe
- UK, France, Germany, Italy, Spain
- In‑country support + remote delivery
- Deployments on AWS Europe (Frankfurt), meeting GDPR compliance
China (Global HQ)
- Beijing (Headquarters)
- Dedicated local teams
- Offices in Shanghai, Shenzhen, Chongqing, Hangzhou, Chengdu
Middle East
- UAE, Saudi Arabia
- Locally based service teams
- Serving government and enterprise clients with localized AI solutions
Southeast Asia
- Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam
- Regional presence with adjacent support coverage
Australia &
New Zealand
- Australia, New Zealand
- On‑site service capabilities
Trusted By Leaders
We serve 3,000+ enterprise and government customers.
Trusted by over 2,000 businesses of all sizes
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