Our Mission
Empower global connection through intelligent service.
To empower global businesses with intelligent customer engagement — breaking down language and channel barriers across every market.
We combine large language models, big data analytics, and multimodal interaction into one platform that connects omnichannel service centers, AI voice bots, and smart chatbots.
Our mission is to help enterprises worldwide transform how they serve, grow, and operate — delivering seamless, AI-driven experiences from local to global.
Our Past
A Decade of Foundation
We started in 2014, in a small rented office with just a handful of people. No big name, no deep pockets — just a belief that AI could change customer service.
Along the way, we grew from Beijing to Shanghai, Shenzhen, Singapore, then Hong Kong, Mexico, and the US. Earned trust from investors like IDG and Everbright. Filed over 1,800 AI patents. Made Fortune China's Top 50 Tech Companies list. And saw our large model receive the highest rating in China.
It was a decade of sleepless nights, small wins, and never letting go of the original dream.
Our Present
Product Highlights
Today, Instadesk delivers AI that truly understands customers — across languages, channels, and continents.
In Malaysia, our ASR engine has consistently matched or outperformed top-tier competitors in real-world accuracy, helping a leading property developer convert more leads. Meanwhile, our text bot architecture has earned strong recognition from AWS for its robustness and performance.
That's the kind of trust we've earned. And we're just getting started.
Our Future
AI Without Borders
We will keep pushing vertical large models and enterprise AI agents deeper into finance, automotive, retail, and government — while expanding our global footprint.
But technology is just the means. Our real goal is to deliver smarter, faster, and more human service to every customer, everywhere.
From a domestic leader to a global partner. From powerful products to real-world solutions.
Because at the end of the day, true success isn't measured by models or patents — it's measured by the trust we earn and the growth we help create.
- Strategic Advisory
- Helping global enterprises design AI-driven customer service workflows and choose the right deployment model.
- Compliance & Data Protection
- Deployed on AWS across Singapore, Japan, Europe, and the US, supporting GDPR, CCPA, and PDPA.
- AI‑Powered Automation
- Voicebots, chatbots, and quality inspection powered by proprietary LLMs, automating 80%+ of routine inquiries.
- Global Support Infrastructure
- 24/7 multilingual support across 20+ channels including WhatsApp, LINE, and Facebook Messenger.
-
10Years+
Industry experience -
2000+
Enterprise cases -
67%
Technical researchers -
7×24
Global localized
service support
North America
- USA, Canada
- On‑the‑ground support + remote assistance
- Clients include global smart home brands operating across 100+ countries
South America
- Brazil, Argentina, Chile, Peru
- Regional coverage with nearby support hubs
- 7×24 AI-powered support bridging time zones and languages
Europe
- UK, France, Germany, Italy, Spain
- In‑country support + remote delivery
- Deployments on AWS Europe (Frankfurt), meeting GDPR compliance
China (Global HQ)
- Beijing (Headquarters)
- Dedicated local teams
- Offices in Shanghai, Shenzhen, Chongqing, Hangzhou, Chengdu
Middle East
- UAE, Saudi Arabia
- Locally based service teams
- Serving government and enterprise clients with localized AI solutions
Southeast Asia
- Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam
- Regional presence with adjacent support coverage
Australia &
New Zealand
- Australia, New Zealand
- On‑site service capabilities
Trusted By Leaders
We serve 3,000+ enterprise and government customers.
Trusted by over 2,000 businesses of all sizes
AI Customer Service by Industry: What Actually Changes
BFSI, retail, telecom, healthcare and more each need AI customer service to solve a different real problem. See what changes by industry, and what doesn't.
Steps to View Sent and Received Messages on Your Device
Viewing sent and received messages on your device is simple.You can use built-in apps,cloud backups,or advanced tools like Instadesk's WhatsApp Business API.This API makes interactions smoother with features like interactive buttons and list messages.These tools streamline message sending/receiving,ensuring a seamless experience for users.
How to Check Chat History of User in ChatGPT
Have you ever needed to revisit a past chat but struggled to find it?Accessing and searching your ChatGPT conversations can save time and help you stay organized.You can use built-in tools like the ChatGPT app's search function or browser extensions for quick results.For advanced management,Instadesk offers a powerful chatbot solution.Whether you're using chat.openai.com or a mobile app,these methods make it easy to check chat history of user in chat.
Guide to Automating Email Processing in Gmail and Outlook
You can automate email processing in Gmail and Outlook to save time and boost efficiency.Automation lets you set up rules,filters,and auto-replies that manage emails without manual work.Customer service teams benefit from faster response times,24/7 support,and reduced costs.Ecommerce businesses use automation to send order updates,track shipments,and handle returns.Gmail and Outlook help you automate email tasks,while Instadesk and Instadesk AI offer advanced solutions for unified support.Instadesk call center tools also streamline communication.
What is the Best Live Chat Software for B2B Companies?
The best live chat software for B2B companies is not simply the tool with the fastest widget or the longest feature list.B2B teams need chat that can qualify leads,route complex questions,support long sales cycles,connect with customer data,and hand off smoothly to human agents.
How Digital Ticket Systems Improve Customer Service
A unified ticket system is the engine for modern support operations.This digital ticket system improves the attendee experience by centralizing requests and automating ticketing workflows.This ticketing is key for faster customer support.A quality ticket system helps businesses meet expectations for speed and satisfaction.In fact,79% of consumers desire a fast response when they contact a brand.
What Is IG Business Chat and How It Differs From Personal
Instagram has become more than just a platform for sharing photos.With features like IG Business Chat,it's now a hub for businesses to connect with customers.So,what is IG Business Chat?It's a messaging tool designed specifically for businesses,offering automation,analytics,and quick replies to streamline communication.Unlike personal chats,it helps you engage customers directly,provide real-time support,and even generate leads.Tools like Instadesk's Live Chat can further enhance this experience,making it easier to manage customer interactions and boost efficiency.
The $0.19 to $0.55 Question – What Annual Live Chat System Quotations Actually Include in 2026
Live chat system annual quotations in 2026 are a minefield of meters.Per-seat prices that look flat until the AI add-on bills per conversation or per resolution.Free tools have a $0 cost per conversation regardless of volume.Paid tools range from $0.19 to $0.55+ per conversation at typical volumes.This is what annual Live Chat system quotations actually include in 2026.
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