Most Popular

Southeast Asia is a fast-growing digital market, but customer support faces a major hurdle: language diversity. A team in Singapore may serve customers in Thailand, Indonesia, Vietnam, and the Philippines—each with different languages and cultural expectations. Traditional cloud call centers offer basic telephony and limited automation. They cannot understand diverse languages, route calls by intent, or automate cross-border workflows.

Liyana

2026-07-14 10:04:02

2026's mainstream AI agent pricing falls into three costly models:per-action credits,seat subscriptions and locked suite bundles,while platform-independent Instadesk Ticket System delivers flexible ticketing automation without Salesforce or Zendesk dependency.

Olivia

2026-07-10 17:09:40

The AI customer service landscape changed more in the past month than in the previous three years combined.

Liyana

2026-07-10 11:44:48

Salesforce launched a new AI agent that charges only when it solves a problem. The AI customer service landscape shifted dramatically in the past month.

Issac

2026-07-10 11:26:27

Deploying AI Should Feel Like Building Blocks, Not Writing Code Salesforce Summer '26 introduced Agentforce Self-Service.

Rina

2026-07-10 10:42:39

Salesforce Summer '26 introduced the Headless Experience Layer — decoupling business logic from UI so experiences can be deployed anywhere.

Issac

2026-07-10 10:09:30

On May 20, 2026, Salesforce launched Help Agent — an AI-powered support agent built on Agentforce. It handles web SMS and voice.

Rina

2026-07-09 17:47:23

Singapore's $234 million investment in OpenAI plus Google's regional AI integration locks its infrastructure into US closed-source models.

Chris

2026-07-09 16:59:47

The Controversy In the Argentina-Egypt Round of 16 clash, Egypt had a goal disallowed after VAR intervention.

Liyana

2026-07-09 09:35:58