Communication creates value,
innovation drives growth
Communication creates
value, innovation drives growth
-
60%
Improve Efficiency
Reduce agent workload
AI Copilot boosts efficiency -
250%
ROI
Maximize your return on
investmentMaximize your return on investment
-
35%
Improve NPS
Deliver personalized
experiencesDeliver personalized experiences
- Ticket
- Quality Assurance
- Voicebot
- Chatbot
- Livechat
- Call Center
- Ticket
- Quality Assurance
- Voicebot
- Chatbot
- Livechat
- Call Center
Tailored for Your Industry Challenges
Retail & E-commerce
Retail & E-commerce
Pain Points
High cart abandonment rates due to unexpected costs, complex checkout processes, and slow delivery. Inefficient post-purchase support (e.g., complicated return procedures) and limited payment options further frustrate customers.
Solution
Our LLM-driven Chatbot combined with Omnichannel, reduces abandonment by providing real-time information. Automated returns process through self-service portals, which enhance checkout flexibility.
Manufacturing
Manufacturing
Pain Points
Delayed response to client inquiries and equipment maintenance issues lead to lost opportunities and costly downtime.
Fragmented communication across teams exacerbates inefficiencies.
Solution
AI-Powered Inquiry Bots accelerate quote approvals and order processing.
Intelligent Reception & Ticket Creation delivers real-time support tickets with expert guidance, minimizing downtime and improving operational efficiency.
Consumer Finance
Consumer Finance
Pain Points
Low efficiency in customer acquisition and debt collection.
Regulatory compliance pressures and insufficiently intelligent chatbots have degraded service quality.
Solution
AI-driven lead scoring optimizes marketing outreach, while predictive dialing increases debt recovery success rates by 40%. Compliance-standard chatbots ensure secure, 24/7 interactions, reducing manual workload.
Industry-leading and self-developed AI core technology
Voice Technology
Industry leading and independently innovative
AI core technology
Voice Technology
- Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.
- Speech Recognition: Recognizes 30+ languages with over 90% accuracy. It is widely used in scenarios such as event invitations and customer intent screening.
Natural Language Processing
- Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs.
- High-Resolution Efficiency: Achieves a first-contact resolution (FCR) rate exceeding 80% for customer service sessions.
- Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Machine vision
- OCR Accuracy: >90% (powered by natural vision & large model technology).
- Background Recognition: >85% accuracy, with millisecond response at million-data scale.
Voice Technology
- Speech Synthesis: Achieves a high Mean Opinion Score (MOS) of 4.2, delivering highly human-like voices through voice cloning.
- Speech Recognition: Recognizes 30+ languages with over 90% accuracy. It is widely used in scenarios such as event invitations and customer intent screening.
Natural Language Processing
- Proven Expertise in Vertical LLMs: Trained on a corpus of over 1 billion Q&A pairs.
- High-Resolution Efficiency: Achieves a first-contact resolution (FCR) rate exceeding 80% for customer service sessions.
- Advanced Intent Recognition: Maintains over 90% accuracy even in complex, multi-turn scenarios.
Machine vision
- OCR Accuracy: >90% (powered by natural vision & large model technology).
- Background Recognition: >85% accuracy, with millisecond response at million-data scale.
The choice of over 2,000 industry leaders
Zeelool Inc
With an AI customer service platform, Zeelool boosted agent efficiency by 50% and reduced nighttime service gaps by 80%, expanding its reach from 10 to 193 countries and powerfully supporting its global expansion.
Remark
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction.
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Zeelool Inc
With an AI customer service platform, Zeelool boosted agent efficiency by 50% and reduced nighttime service gaps by 80%, expanding its reach from 10 to 193 countries and powerfully supporting its global expansion.
Remark
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Product & Knowledge Blog
Top 5 Voice AI Voice Robots in 2025: Which Provider Offers Optimal Performance?
In the context of the continuous advancement of global customer service and sales systems towards automation and intelligence, voice robots have become one of the core technologies for upgrading large enterprise call centers. Compared to traditional IVR systems, the new generation of voice robots can understand natural language, conduct multi-round conversations, and directly solve customer problems, achieving a better balance between cost reduction and efficiency improvement as well as customer experience. From a global perspective, this article will summarize the current five representative brands of telephone voice robots and conduct a comprehensive analysis of their product features, advantages, and limitations. It will deeply introduce to you which one should be chosen as your product.
The instadesk omnichannel customer service robot is integrated with 20+ international social platforms such as WhatsApp and Facebook.
Abstract: In this era of rapid internet development, the easiest way for enterprises to enhance their brand awareness is through online platforms for promotion. Therefore, customer service robots with multiple platforms and multiple accounts have become a crucial part for manufacturing enterprises to achieve digital transformation. Similarly, with the diversification of sales channels, customer service robots with multiple platforms and multiple accounts not only need to solve technical issues related to multi-channel access, but also need to achieve the deep integration of service standardization and data intelligence. And Instadesk Chat Bot can effectively solve these problems.
Instadesk Call Center Pioneers a New Generation of Outbound Systems with Large-Scale Intelligent Calling
In today's world, the Internet is developing rapidly, and customer service channels have expanded from the previous single methods of phone and official website to multiple platforms working together. However, this has also led to the problem that manual call center services cannot cover all aspects. Slow service, low efficiency, and long waiting times have become a headache for many rapidly developing enterprises when it comes to customer service. So, how can we solve this difficult problem? I believe Instadesk Call Center can provide you with the answer.
Product & Knowledge Blog
Top 5 Voice AI Voice Robots in 2025: Which Provider Offers Optimal Performance?
In the context of the continuous advancement of global customer service and sales systems towards automation and intelligence, voice robots have become one of the core technologies for upgrading large enterprise call centers. Compared to traditional IVR systems, the new generation of voice robots can understand natural language, conduct multi-round conversations, and directly solve customer problems, achieving a better balance between cost reduction and efficiency improvement as well as customer experience. From a global perspective, this article will summarize the current five representative brands of telephone voice robots and conduct a comprehensive analysis of their product features, advantages, and limitations. It will deeply introduce to you which one should be chosen as your product.
The instadesk omnichannel customer service robot is integrated with 20+ international social platforms such as WhatsApp and Facebook.
Abstract: In this era of rapid internet development, the easiest way for enterprises to enhance their brand awareness is through online platforms for promotion. Therefore, customer service robots with multiple platforms and multiple accounts have become a crucial part for manufacturing enterprises to achieve digital transformation. Similarly, with the diversification of sales channels, customer service robots with multiple platforms and multiple accounts not only need to solve technical issues related to multi-channel access, but also need to achieve the deep integration of service standardization and data intelligence. And Instadesk Chat Bot can effectively solve these problems.
Instadesk Call Center Pioneers a New Generation of Outbound Systems with Large-Scale Intelligent Calling
In today's world, the Internet is developing rapidly, and customer service channels have expanded from the previous single methods of phone and official website to multiple platforms working together. However, this has also led to the problem that manual call center services cannot cover all aspects. Slow service, low efficiency, and long waiting times have become a headache for many rapidly developing enterprises when it comes to customer service. So, how can we solve this difficult problem? I believe Instadesk Call Center can provide you with the answer.
