• call center

Alibaba Partners with Instadesk to Deploy Global Multilingual Voice AI Agent, Achieving 2.6×Lead Growth

Abstract:As the world's leading B2B e-commerce platform, Alibaba, in order to further enhance the efficiency of reaching international customers and the accuracy of intention screening, Instadesk—Call Center has jointly developed a large-scale model voice intelligent entity integrating multilingual recognition, intelligent interaction, and intention judgment, to achieve the intelligent upgrade of cross-border business services.

• call center
• Global Contact Center Solution

Breaking Communication Barriers: Instadesk Launches Multi-Platform Integration Solution at HK FinTech Week

Abstract：From November 3rd to 7th, 2025, the Hong Kong FinTech Week and the StartmeupHK Entrepreneurship Festival 2025 were jointly held. With the theme of "Breaking Through the Boundaries of FinTech: Creating Infinite Possibilities", this event created an unprecedented global technology innovation extravaganza. Instadesk showcased its one-stop overseas brand Instadesk at the exhibition. Instadesk is based on an AI big data model and focuses on providing various product services to overseas customers. It shared the stage with top-notch enterprises from both home and abroad, including Ant Group, Tencent, Standard Chartered Group, and HSBC Group. This event fully demonstrated the technical strength and global reach of Chinese AI enterprises.

• call center

Instadesk: The Next-Generation Intelligent Call Center Transforming Global Customer Service

In today’s rapidly evolving global landscape, the tide of globalisation is no longer a gradual trend—it has become an inevitable force impacting organisations of all sizes. Businesses are expanding across borders, serving customers from diverse markets, and coordinating operations in multiple time zones. With this shift, global collaboration has transformed from a competitive advantage into an operational necessity. However, this expansion also brings a host of unprecedented challenges. Companies must respond swiftly to customer inquiries from around the world, operate around the clock, and maintain consistent service standards across regions. Such demands can quickly overwhelm traditional customer service systems, which often lack the flexibility, scalability, and intelligence to support global operations.