Video Agent
Why Us
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Intelligent Efficiency
Real-time AI assistance, remote troubleshooting, and multitasking capabilities to boost productivity -
Built-in Compliance
End-to-end session recording, three-factor authentication, and comprehensive audit trails for full operational security -
Elevated Experience
High-definition video interaction, seamless multi-device access, and intelligent collaboration tools for a frictionless user experience
How It Works
Omnichannel Intelligent Video Access
Enables one-click initiation of high-definition video calls across multiple entry points including mobile apps, web portals and social media platforms, with intelligent routing to the most qualified agents for a unified, stable and seamless service experience.
Deep Integration of Video and Business Transaction Processing
Facilitates direct completion of identity verification (facial recognition), information collection (document OCR), document execution (e-signature) and form filling during video calls, delivering one-stop end-to-end business transaction processing.
Immersive Remote Collaboration
Agents can conduct real-time screen sharing, electronic whiteboard annotation and file transfer, providing on-site-like guidance that significantly boosts explanation efficiency and issue resolution rates.
Unified Agent Workspace
A single-pane console integrates live video, customer profiles, knowledge base, and backend business systems. AI-powered insights and contextual recommendations empower agents with everything they need to deliver expert, efficient, and compliant service.
Why Choose Us
End-to-End Service Delivery
- Full Process Coverage: A complete closed-loop video service experience spanning from consultation to formal business processing.
- Electronic Signatures: Native support for online electronic signing to eliminate paper-based workflows
- Intelligent Forms: Dynamic form engine enabling rapid configuration for complex business scenarios
Intelligent, Interactive Experience
- Bidirectional Collaboration: Multi-dimensional interaction including screen sharing, document annotation and electronic whiteboarding.
- AI-Powered Assistance: Integrated AI capabilities—including facial recognition, document OCR, and voice interaction—deliver intelligent, context-aware support out of the box.
- Flexible View Control: Switch seamlessly between primary and grid views to match your workflow—adapting instantly to diverse operational scenarios.
Enterprise-Grade Compliance & Security
- Dual Recording (Audio + Video): Automated audio and video capture to adhere to financial regulatory mandates.
- Triple-Factor Identity Verification: Combines face-in-frame detection, liveness check, and 1:1 facial matching to ensure robust identity assurance.
- Comprehensive Audit Trail: Every user action and system event is logged with immutable timestamps, enabling full traceability and simplified compliance audits.
Industry Solutions
- Remote Technical Support &
Maintenance - Cross-Border E-Commerce
Customer Engagement - Cross-Border Financial Services
Remote Technical Support &
Maintenance
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Installation Guidance
Engineers provide assistance in real-time video to overseas customers for on-site equipment setup.
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Troubleshooting & Repair
Inspect device issues and guide local personnel through troubleshooting and repairs.
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Operational Training
Deliver interactive, hands-on training sessions for new customers to accelerate time-to-proficiency.
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Spare Part Identification & Ordering
Video-assisted component identification and ordering guidance.
Cross-Border E-Commerce
Customer Engagement
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Live Product Demonstration
Showcase product details in real time via high-fidelity video to enhance buyer confidence.
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Return & Refund Verification
Remote inspection of product conditions.
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Cross-Border Logistics Tracking
Visualized resolution of logistics-related issues.
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Tariff & Customs Clearance Guidance
Video-based documentation preparation guidance
Cross-Border Financial Services
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Remote Account Opening & Authentication
Fully compliant with KYC/AML regulatory requirements
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Cross-Border Loan Video Signing
Dual audio-visual recording for regulatory compliance
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Insurance Claim Verification
Remote survey and loss assessment
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Investment Product Dual Recording
Adheres to financial regulatory mandates across jurisdictions
Get Started in Minutes. Experience the Difference.
