LLM VoiceBot Boosts Marketing Loop for a Property Developer

Pain Points

Manual outbound calling was burning budget and delivering thin results.
Malaysia’s language mix (Malay, English, Chinese) kept tripping things up, while customer data sat in separate silos — nobody had the full picture.

✓

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The LLM Voicebot took over outbound calls, handling natural conversations in Malay, English, and Chinese without friction
Smart QA started tagging leads as hot, warm, or cold right inside each call, giving the sales team a clear focus list.
The Omnichannel Platform and Smart Ticket brought scattered data together into one closed loop, feeding useful insights straight back to the sales floor.

Efficiency Gains by Product

LLM Voicebot

Multilingual outbound calls, >65% reach rate in 2 months

Smart QA (Intent Recognition)

Automatically tags interest levels, improves targeting

Omnichannel + Smart Ticket

Unifies customer data, closes the marketing loop

Business Results

>65% (2 months)

Outbound reach

<10% → 15% (target exceeded)

Intent conversion

closed loop

Data from silos

Before vs. After

Metric

Outbound reach rate

Intent conversion rate

Language handling

Customer data

After Instadesk

>65% within 2 months
15% (target exceeded)
Multilingual AI
Unified closed loop

Before

Low (manual calling)

<10%

Limited human agents

Siloed systems

InstaDesk’s LLM VoiceBot cracked the language problem and wrangled our scattered data into a real marketing loop. We reached over 65% of our target in two months and pushed conversion from under 10% to 15% — well above what we aimed for.

— Head of Marketing

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