Liyana
Master's Degree Bilingual Content Specialist
SMB Cloud Call Center Software – A Guide for Philippine Banks
Philippine SMB banks need affordable cloud call center software with AI features and BSP compliance. Compare on‑premise vs cloud costs. Instadesk delivers enterprise features at SMB prices.
Conversational AI Voice Assistant Capabilities for Customer Queries – A Guide for Singapore Enterprises
Conversational AI voice assistants are transforming how Singapore enterprises handle customer queries. Learn how Instadesk delivers natural language understanding, system integration, and 70% automation.
The World Cup's Hidden Lesson: Service That Never Sleeps
The World Cup runs on a 24/7 schedule. Brands like Hisense and Visa are proving that service can't afford to clock out. Here is what every business should learn.
How AI Voicebots Could Have Saved the 2026 World Cup Ticketing Disaster
The 2026 FIFA World Cup was supposed to be a celebration of football.Instead,it has become a cautionary tale in how not to handle customer service at scale. In the weeks leading up to the tournament,FIFA found itself in a public relations nightmare.The governing body accidentally issued dozens of free tickets to fans due to a payment processing error—then sent emails demanding those same fans pay up or lose their seats.Fans who thought they had scored a once-in-a-lifetime bargain were told their orders had been cancelled and they had seven days to repurchase at the correct price or forfeit their tickets entirely.
Call Center Software That Improves CSAT Score–A Case Study for Malaysian Banking
This case study details how a Malaysian bank improved its customer satisfaction(CSAT)score from 71%to 88%within 4 months by switching to Instadesk’s cloud call center software with AI voice and chat.The bank also reduced average wait time from 5.2 minutes to 48 seconds.
The Ultimate Test of Event Customer Service – What the World Cup Teaches Us About Large‑Scale Support
The 2026 World Cup spans three countries, 16 cities, and 104 matches. Learn how a unified, AI‑powered contact center handles millions of fan inquiries across languages and channels.
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