The insurance industry has long been plagued by slow claims processing, frustrated policyholders, and high operational costs.
Quant AI's agent Ava, developed in partnership with IBM, is proving that the era of insurance voicebots that actually resolve complex inquiries is here.
Ava combines voice and digital chat capabilities to help policyholders access information across policies, claims, payments, and documentation.
The agent authenticates customers, processes payments, sends forms, and escalates complex cases to human agents while retaining full context.
For insurance carriers looking to deploy AI voice agents with proven results, Instadesk VoiceBot provides a purpose-built platform with pre-built insurance intents and compliance-ready architecture.
The Numbers That Matter
Ava is already live with Fortitude Re, a reinsurance solutions provider, delivering measurable results that would have seemed impossible just a few years ago.
The agent is resolving 84% of calls, with average call handling time falling from 11 minutes 30 seconds to 8 minutes 30 seconds, and first call resolution rates rising from 71% to 86%.
For an industry where every second of hold time erodes customer trust, these are not incremental improvements—they are structural shifts.
What Insurance Voicebots Actually Do
Modern insurance voicebots are not scripted menu trees.
They are agentic AI systems that understand natural speech, reason across policy data, and execute actions end-to-end.
Insured.io launched Claims AI, an AI-powered virtual claims agent designed to automate the First Notice of Loss (FNOL) process across voice and chat channels.
The system allows policyholders to submit claims through either voice or digital chat while enabling insurers to process requests directly through existing core systems in real-time.
Industry research suggests that AI-powered claims technologies can improve productivity by as much as 80% while increasing classification accuracy by 30% compared with manual workflows.
EIP launched Virtual TPAi, an AI-powered platform that combines a voice-led AI agent with EIP's existing rules engine to deliver end-to-end claims automation.
The AI agent can conduct human-like conversations, answer policy-related queries, and submit claims on behalf of customers in multiple languages.
The system was designed to handle up to 20 concurrent conversations around the clock, reducing insurers' reliance on traditional third-party administrators and call centre operations.
The Agentic Enterprise Vision
Quant AI CEO Chetan Dube captured the broader significance: "In three years, every company will be running an agentic enterprise.
The challenge is getting from fragmented automation to true end-to-end intelligence.
Most businesses are missing the connective tissue – the reasoning layer that links systems, people and decisions together".
IBM global managing partner Yogi Goyal added: "For 25 years I've been working with insurance carriers to resolve this issue, but it was always about incremental solutions.
With Quant, it moves to exponential—resulting in a truly AI-first customer experience".
How Instadesk Delivers Insurance Voicebots
Instadesk's VoiceBot platform is purpose-built for insurance.
With pre-built intents for policy inquiries, claims, renewals, and payment reminders, integration with policy and claims systems, and compliance-ready architecture with call recording and audit trails, insurers can deploy AI voice agents that deliver measurable results.
Pay-as-you-go per-minute pricing has no per-seat minimum.
Conclusion
Quant AI's Ava proves that insurance voicebots actually work—84% resolution rates, 15% improvement in first call resolution, and the transformation from fragmented automation to true end-to-end intelligence.
Instadesk provides a purpose-built platform for insurance voicebots.
Start a free trial and join the agentic enterprise.
