When Alorica Financial deployed Domu's virtual agent Rebecca into its loan management system, the results came fast.
In the first 30 days, Rebecca handled 2,565 inbound calls with real-time servicing and interaction logging.
48% of inquiries were resolved without a live agent.
Nearly $100,000 was collected through AI-assisted payments, matching human agent conversion performance levels, with an 87% payment success rate across AI-handled transactions.
For financial institutions seeking to deploy voice AI with proven results, Instadesk VoiceBot provides a purpose-built platform with pre-built loan servicing intents and compliance-ready architecture.
The Loan Servicing Challenge
Loan servicing is high-volume, high-stakes, and heavily regulated.
Every payment, balance inquiry, payoff quote, and account access request must be handled accurately and compliantly.
Traditional call centers struggle to keep pace.
Domu's virtual agent, Rebecca, was deployed into Alorica Financial's Systems & Services Technologies Loan Management System to handle inbound engagements including payments, balance inquiries, payoff quotes, account access, and loan education.
The Compliance Framework
Operating 24/7 in English and Spanish, the solution maintains strict compliance, auditability, and governance.
All interactions operate under strict servicing rules, with automated escalation to human agents for regulated scenarios and certain servicing events, such as bankruptcy and authentication limits.
This hybrid model ensures that AI handles the volume while humans handle the exceptions.
The Strategic Vision
Alorica Financial President Jay King explained the strategy: "We are applying AI where it creates the most impact—handling routine, high-volume servicing so our teams can focus on complex, high-trust customer needs.
In the financial services industry, that means keeping sensitive transactions, exception handling and consultative conversations with experienced professionals, while AI improves access, speed and efficiency".
The quick adoption and successful outcomes in the first 30 days exceeded expectations.
The Broader Impact
In parallel, Alorica is leveraging Domu to optimize its internal process infrastructure, including equipment recovery logistics, where the AI agent runs the full workflow.
The partnership demonstrates that voice AI can deliver measurable value across both customer-facing and internal operations.
How Instadesk Delivers Voice AI for Loan Servicing
Instadesk's VoiceBot platform is purpose-built for financial services loan servicing.
With pre-built intents for payments, balance inquiries, and account management, integration with loan management systems, and compliance-ready architecture, financial institutions can deploy voice AI that delivers measurable results.
Pay-as-you-go per-minute pricing has no per-seat minimum.
Conclusion
Alorica and Domu proved that voice AI resolves 48% of inquiries without agents, collects $100K in 30 days, and matches human conversion performance.
Instadesk provides a purpose-built platform for financial services voice AI.
Start a free trial and transform your loan servicing.
