When Generali deployed an AI chatbot and voicebot named "Leo," the results were immediate and measurable.
The system now handles more than 60% of chat requests and 90% of phone inquiries, saving capacity equivalent to up to 12.8 full-time employees.
Leo assists with client verification, document uploads, payments, and policy changes—reducing call transfers and enhancing customer self-service.
In Vietnam, the AI voice-bot automatically checks the completeness of insurance consultation content, detects anomalies and risks of voice interference, and has already verified over 98% of contracts automatically.
Future Generali India also launched Leo on WhatsApp, offering personalized support throughout the policy cycle including document access, policy renewal, claim status updates, and locating services.
The 12.8 FTE Impact
For most insurers, the question isn't whether AI voicebots work—it's whether they deliver measurable ROI.
Generali's deployment provides a definitive answer.
The virtual assistants saved capacity equivalent to 12.8 full-time employees.
Those 12.8 FTEs weren't theoretical—they were real headcount that didn't need to be hired.
The AI handled 90% of phone inquiries, meaning nine out of ten callers never needed to speak to a human agent.
What Insurance Voicebots Actually Do
Insurance voicebots have evolved beyond simple FAQ handlers into full-service policy assistants.
Leo handles client verification, document uploads, payments, and policy changes—all through natural voice conversation.
In Vietnam, the AI voice-bot automatically checks the completeness of consultation content and detects anomalies and risks of voice interference.
It has verified over 98% of contracts automatically, dramatically reducing manual review time.
The Generali Leo Success Story
Generali implemented Leo to address growing customer demand and an increasing number of chat and phone enquiries.
Manual processes were slowing response times.
The company sought AI-driven automation to streamline communication and improve service quality.
Daktela implemented the AI-powered solutions integrated with Generali's systems.
Future Generali India extended Leo to WhatsApp, enabling real-time assistance throughout the entire policy cycle.
Why 90% Automation Changes Insurance Economics
The economics are transformative.
When 90% of phone inquiries are automated, insurers can reallocate human agents to complex claims and high-value interactions.
The savings capacity equivalent to 12.8 FTEs translates to millions in annual cost reduction.
Policyholders get instant answers 24/7.
Claims processing accelerates.
Customer satisfaction improves.
Generali's Leo demonstrates that 90% automation isn't just a number—it's a new operating model.
How Instadesk Delivers Insurance Voicebots
Instadesk's VoiceBot platform is purpose-built for insurance.
It provides pre-built intents for policy inquiries, claims, renewals, and payment reminders.
Integration with policy and claims systems enables real-time data access.
Compliance-ready architecture includes call recording, audit trails, and regulatory adherence.
Pay-as-you-go per-minute pricing has no per-seat minimum.
Conclusion
Generali's Leo proves that 90% automation is achievable—saving 12.8 FTEs, handling 90% of phone inquiries, and verifying 98% of contracts automatically.
Instadesk provides a purpose-built platform for insurance voicebots.
Start a free trial and turn 90% automation into your reality.
