Pembuatan & Perindustrian
Pusat Hubungan Pintar Memperkasakan Transformasi Digital Perindustrian Pembuatan
Platform hubungan pelanggan pintar yang diperkasakan oleh AI dan Model Bahasa Besar (LLM) menyediakan sokongan automatik menyeluruh daripada pertanyaan pelanggan hingga khidmat selepas jualan untuk perusahaan pembuatan, meningkatkan kelajuan tindak balas dan kepuasan pelanggan dengan ketara, serta membantu perniagaan mengurangkan kos dan meningkatkan kecekapan.
Programme Capacity
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Multi-language intelligent communication
Support global mainstream languages and 50 + small languages, mainstream voice technology in the market combined with self-research ability, high accuracy of speech recognition, to ensure cross-cultural communication barrier-free. -
Intelligent routing and distribution
According to the customer location, time zone and business type, the best customer service personnel are automatically allocated, and the cross-time zone service capability improves customer satisfaction. -
AI Outbound and Intelligent Assistance
Automatic identification and processing of common problems, automatic response and intelligent recommendation, intelligent transfer of complex problems to manual, improve processing efficiency. -
Cultural adaptation speech library
Based on big data analysis, it automatically adjusts marketing techniques and strategies to meet the cultural preferences of different countries and regions and improve the conversion rate.
Programme capacity
Multi-language intelligent communication
Support global mainstream languages and 50 + small languages, mainstream voice technology in the market combined with self-research ability, high accuracy of speech recognition, to ensure cross-cultural communication barrier-free.
Intelligent routing and distribution
According to the customer location, time zone and business type, the best customer service personnel are automatically allocated, and the cross-time zone service capability improves customer satisfaction.
AI Outbound and Intelligent Assistance
Automatic identification and processing of common problems, automatic response and intelligent recommendation, intelligent transfer of complex problems to manual, improve processing efficiency.
Cultural adaptation speech library
Based on big data analysis, it automatically adjusts marketing techniques and strategies to meet the cultural preferences of different countries and regions and improve the conversion rate.
Application scenario
New customer development
Call potential customers in batches, promote products or services, and rapidly expand customer groups in overseas markets
Promotion of promotional activities
During the promotional activities, send promotional information and coupons to overseas customers to attract customers to participate
Emergency notification and risk warning
In case of emergency, quickly notify overseas customers to ensure the timeliness of information transmission
After-sales service and complaint handling
Provide after-sales service consultation, solve customer problems and improve customer satisfaction
Market research
Collect overseas customer demand information, provide data support for product development and market strategy
Customer return visit
Visit existing customers regularly to understand their satisfaction, collect feedback and enhance customer loyalty
