The intelligent outbound call system helps Alibaba realize multilingual batch outbound calls, reducing labor costs by over 70%-Instadesk

Customer Pain Points

International customers are widely distributed, and business practices and language preferences in different regions can affect communication effectiveness. Some companies have long decision-making processes, requiring liaisons across multiple departments, making a single phone call difficult to push decision-making.

Solution

Voicebots enable marketing innovation and performance growth.
• Instadesk intelligent outbound call solution and marketing automation effectively address multilingual communication barriers, high labor costs, and low efficiency, significantly improving outbound call conversion rates and customer experience, effectively increasing B-side customer onboarding conversion rates, and promoting the development of Alibaba International Station's global merchant ecosystem.

• covering countries such as the United States, Vietnam, South Korea, Indonesia, Italy, and the United Kingdom. Calls to Malaysia, the Philippines, India, and Bangladesh are planned for the future.

• Using Alibaba Outbound, we verified that the maximum concurrent call capacity in our overseas Singapore environment can reach 500, and the system's zero-call has been successfully implemented.

AI Fusion Innovation
• Based on NLP technology, the bot supports mainstream languages such as English, Korean, Vietnamese, and Indonesian.

• Cloning real-person voices with a small sample size enhances user friendliness and trust.

Project Value

Analyzes recordings, identifies high-quality answers and bad cases, and continuously optimizes the model.

• Accurately identifies voicemails and proactively disconnects, reducing line costs

Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.