HiveMind ICC
An integrated, end-to-end contact platform powered by data intelligence
-
Data Intelligence
Deeply integrate dual engines of data and AI, delivering upgraded experiences of customers and agents -
Omnichannel Engagement
Connect every channel with seamless, real-time information flow, and power consistent experiences across any channels -
Platform Foundation
Accelerate innovation and agile deployment of applications with a powerful foundation
Why Us
Built on carrier-grade availability foundation, the solution combines an advanced product architecture with exceptional experience to deliver a robust intelligent contact platform.
-
Omnichannel Connectivity
Seamlessly connect mainstream social media and communication channels for unified access and management, ensuring consistent experiences -
Standardized Governance
Standardized interactions across all channels and media types, through a centralized and unified console. -
Low-Code Orchestration
Configure and update customer journeys in minutes with intuitive, drag-and-drop flows that simplify the application and accelerate time-to-value -
Intelligent Resource Matching
Route customer requests to AI interactions or best-fit agent by dynamic routing based on AI, precisely matching cumtomer needs and improving agent efficiency -
Real-Time Data Synchronization
Event-driven data platform ensures seamless and real-time data flow across different channels
How It Works
Omnichannel Connectivity
Integrate voice, video, web chat, WhatsApp, Facebook, Instagram, Line, Telegram, and other globally mainstream communication channels into a unified access portal, enabling businesses to effortlessly connect with customers anywhere
Intelligent Orchestration Center
Deliver a unified console that integrates inbound strategies, AI-powered outbound calling, customer journey analytics, and business insights, ensuring contact resources are orchestrated with precision, intelligence, and operational efficiency
Converged Data and Intelligent Engine
Transform raw interaction data into valuable customer insights, implement inbound automated routing and outbound target intelligent matching and the multi-agent collaboration system, empowering automation and personalization services of all the touchpoints in the whole customer journey
Enterprise-Grade Reliability Platform
Own carrier-grade availability, performance, and security standards, as well as automated operations tools and fully open APIs to ensure stable operations of business, agile integration, and ecosystem scalability
From Rule-driven to AI-driven
Industry Solutions
Intelligent Customer Service Center
Deliver stable, high-efficiency omnichannel contact center solutions customized for demanding industries such as finance, insurance, and automotive. By leveraging intelligent routing and a unified agent workspace, the solution empowers enterprises to maximize agent productivity and customer satisfaction while ensuring business availability and upgraded experience
Precision Targeting, Intelligent Engagement
Empower outbound and marketing teams in finance and retail with compliant, high-performance connectivity, and intelligent voice line selection, enabling precise customer targeting and higher conversion rates. Built to support high-scale operations of 10M+ daily interaction, accelerating marketing automation and campaign ROI
Enterprise Internal Service Center
Combine ITSC, HRSC, finance and other internal service centers into a centralized employee service hub for medium and large enterprises. Deliver omnichannel access (voice, chat, email, self-service portals) and automated workflows, enhancing employee experience and operational efficiency in the organization
HD Audio & Video Service Platform
Provide enterprise-grade 5G/RTC capabilities for mission-critical scenarios in finance industry and government sectors, including remote onboarding, video notarization, and identity verification. Built for exceptional network resilience and cross-device compatibility, ensuring secure and smooth interactions at scale
Q&A
- Carrier-grade availability with 99.99% uptime SLA
- Active-Active deployment and multi-region disaster recovery (supporting "dual-region active-active" and "dual-region three- datacenter" architectures) to ensure business availability and zero downtime during regional outages
- We offer common routing strategies, as well as programmable orchestration capabilities. enabling the design of complex, customized routing flow
- The system implements intelligent routing based on customer profiles and requirements, automatically directing inquiries to appropriate automated workflows or human agents based on complexity, customer preference, and agents' capabilities and performance
- Yes. It detects agent assistants on the call receving end in 3 seconds, with an accuracy rate of over 98%.
Get Started in Minutes. Experience the Difference.
