Omni-Channel Intelligent Customer Service Solution
Seamless Experience Efficient Operations
A one-stop customer service system that integrates multi-channel communication, AI technology, multilingual support and automated processes for cross-border enterprises to enhance global customer experience and optimize operational efficiency
Programme capacity
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Omni-channel integration
It supports unified management of e-commerce platforms (Amazon Shop, Shopify, etc.), social media (WhatsApp, Instagram, etc.), email, online chat, etc -
AI intelligent engine
Support speech recognition and semantic understanding of small languages (such as Thai, Arabic), high transcription accuracy, automatic translation of large models, help customers smoothly handle orders, returns and other processes, reduce manual intervention -
Automated collaboration
Classify problems (logistics/after-sales/payment) and assign them to the corresponding teams, and the SLA mechanism greatly reduces the response time Synchronize customer order information and interactive records to realize personalized services Intelligent to manual strategy to achieve optimal switching between automated processing and humanized services -
Data Analysis Kanban
Monitor agent service data and customer sentiment analysis in real time, and generate optimization suggestion report
Programme capacity
Multi-language intelligent communication
Support global mainstream languages and 50 + small languages, mainstream voice technology in the market combined with self-research ability, high accuracy of speech recognition, to ensure cross-cultural communication barrier-free.
Intelligent routing and distribution
According to the customer location, time zone and business type, the best customer service personnel are automatically allocated, and the cross-time zone service capability improves customer satisfaction.
AI Outbound and Intelligent Assistance
Automatic identification and processing of common problems, automatic response and intelligent recommendation, intelligent transfer of complex problems to manual, improve processing efficiency.
Cultural adaptation speech library
Based on big data analysis, it automatically adjusts marketing techniques and strategies to meet the cultural preferences of different countries and regions and improve the conversion rate.
Application scenario
Peak traffic during the event
AI robots deal with explosive consultation, manual customer service focuses on complex problems, through flexible capacity expansion, to ensure that services do not collapse
Cross-border logistics disputes
Automatically identify logistics delay orders, push tracking links or compensation schemes, and reduce customer complaint rate
