Live Chat
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Omnichannel access, one-stop response to customerneeds, covering pre-sales, sales, and after-sales scenarios, improving customerservice efficiency by 90%
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Multi-language real-time translation, highly scalable
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Support for 20+ channels and 100+ languages
Why Us
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Global coverage of 20+ channels and 100+ languages
Deeply integrates cross-cultural communication, supports online real-time translation, and provides companies with a truly localized customer interaction experience -
Efficient human-machine collaboration
Provides knowledge base,intelligent form filling, and other capabilities, improvingagent efficiency by 50%+ -
Internal system integration
Seamless integration with CRM/ERP and other business systems, providing one-stop service
How It Works
Global channel coverage
Comprehensive coverage of ciustomer touchpoints, ensuring no customer inquiries are missed, siupporting email, SMS, official website, app, and WhatsApp, Facebook, Instagram,Line, Amazon, eBay, etc...
Intelligent Session Allocation Service
Supports intelligentsession allocation, assigning customers with different inquiries to copresponding customer service representatives based on skill level, workload, and prioritization of regular customers. This ensures that incoming customers are immediately matched with the most appropriate customer service representative, significantly improving service accuraccy and boosting conversions.
Light-model Business System Integration
Seamlessly integraates CRM ERP and other business systems, allowing enterprise CRM, order, and logistics systems to seamlessly connect with the Instadesk platform.Customer service representatives can directly view customer information, order information, inquiry portals, and more without switching systems. This provides more precise and efficiernt service improves efficiency by 30%, increases customer satisfaction by 20% and provides a more understanding customer experiencee.
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