Ticket System
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Efficient, professional, and systematic approach enhances cross-departmental collaboration, resolving customer issues faster and better
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Automated assignment and transfer, providing visual oversight throughout the entire process
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Empowered by a large model, making the ticketing system more intelligent
Why Us
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Improved customer satisfaction
Supports customizable workflows for faster and better resolution of customer issues, increasing satisfaction by over 20%. -
Improved agent efficiency
Implements unified ticket management across the platform, supporting both manual and automatic ticket dispatching, increasing agent efficiency by over 30%.
How It Works
Supports multi-channel, multi-role, multi-scenario, and cross-platform ticket creation
Supports multiple ticket creation methods, including guest, form, email, cross-platform and interface creation.
Supports efficient scheduling and processing of tickets, ensuring rapid resolution of tasks
Tools such as ticket association, workflows, and ticket triggers improve agent efficiency in handling complex issues.
Supports email ticketing scenarios, ensuring smooth email task processing
Supports parsing email content into ticket information, and supports email reply/CC requests, ensuring rapid resolution of email tasks.
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