Agent Assistant
Omnichannel Intelligent Workspace: Empowering every agent with an
AI-Powered Super Assistant
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AI-Driven Productivity
Leverage real-time AI assistance to supercharge agent performance, ensuring faster handling and more precise problem-solving -
Modernized Experience
Aggregate data across all touchpoints for frictionless and consistent service that inherently boosts customer loyalty -
Plug-and-Play Deployment
Accelerate time-to-value with modular architecture that connects easily to your tech stack and continuously evolves along with business grows
Why Us
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Supercharge Agent Productivity
Boost operational efficiency by over 80% with real-time AI transcription, intent recognition, and automated form-filling. By automating routine tasks, allowing your agents to dedicate their expertise to high-value customer engagement -
Seamless Omnichannel Orchestration
Create consistent high-quality customer experiences across chat, voice, email and video calling, by integrating the data from omnichannel and intelligent routing rules -
Elevate Quality and Customer Loyalty
Leverage LLM-powered real-time suggestions and knowledge displaying to standardize every interaction. With intelligent alerts and proactive takeover mechanisms, you can guarantee service quality and drive higher customer satisfaction scores
How It Works
Automated Form-Filling &
Summarization
Streamline post-call work by automatically extracting key information to fill ticket fields and generate concise interaction summaries. Eliminate manual recording and maximize agent availability
Real-time Agent Assistance
Leverage real-time transcription and sentiment analysis to understand customer needs. Display the most relevant knowledge, suggested actions, and historical context directly to the agent’s workspace
Proactive Intelligent
Recommendations
Drive efficiency with AI-driven proactive suggestions for knowledge base content, business modules, next-step actions based on real-time customer context. Transform your knowledge base from a passive repository into an intelligent empowerment engine
Intelligent QA & Real-time
Alerting
Monitor all interactions with customizable alerting rules. Instantly notify supervisors of anomalies and enable takeover to safeguard service quality and customer satisfaction
Get Started in Minutes. Experience the Difference.
