An AI customer service system empowers Zeelool to deliver seamless, efficient, and accurate global customer service-Instadesk

Project Challenges

As Xmos expanded its global business, it faced challenges such as fragmented service channels, slow customer service responses, insufficient use of intelligent tools, lack of internal data interoperability, and a large number of repetitive customer inquiries that relied on manual processing, putting pressure on human agents.

Solution

Building a global AI-powered customer service platform to reshape the global user experience

Zeelool has built an efficient, intelligent, and unified customer service hub through deep integration with Instadesk global AI-powered customer service platform. The core advantage of this AI-powered customer service platform lies in its powerful omnichannel integration capabilities, seamlessly integrating customer inquiries distributed across multiple channels, including the official website, hotline, app, major social media platforms, and email, into a unified platform for centralized management and intelligent dispatch. This has changed the previous situation of fragmented channels and dispersed information, ensuring that every customer's needs are captured and responded to ly and accurately.

Facing the immense volume of daily inquiries and the immense pressure of peak business periods, intelligent outbound call bots efficiently handle outbound call tasks such as notifications and follow-up calls. Intelligent text bots are available 24/7, leveraging powerful natural language understanding and knowledge base support to accurately answer numerous repetitive and standardized inquiries. This relieves pressure on agents, especially during peak inquiries, effectively avoiding the unpleasant experience of customers waiting in queues and ensuring smooth and timely service responses.

Furthermore, with the workbench configuration feature, agents no longer need to frequently switch between multiple business systems, eliminating the inefficiency and operational errors caused by system switching. All necessary key functional modules, such as customer information, historical records, knowledge base, and ticket processing, can be personalized and integrated to meet specific workflow requirements, creating a "one-stop" interface. This significantly simplifies workflows, reduces operational complexity, and improves the speed and accuracy of agent response. Customer Benefits

Customer Benefits

Through the Instadesk Global AI Customer Service Contact Platform, multi-channel integration increased customer service efficiency by 50%. Voice robots facilitated cross-time zone response, reducing nighttime service delays by 80%. Through efficient human-machine collaboration, agent efficiency was further optimized. Ultimately, this helped expand Zeelool's service scope from 10 to 193 countries, providing customers with a fast, accurate, consistent, and high-quality service experience around the clock. This strongly supported Zeelool's global business expansion and the continued enhancement of its brand reputation.