The AI outbound call system helps Remark serve global customers, supports 24/7 multilingual services, and reduces labor costs by 30%-Instadesk

Project Challenges

Multilingual customer service requirements: Customers in different countries and regions use different languages (such as English, Japanese, Malay, etc.), making it difficult for traditional manual outbound calls to efficiently cover all languages, and resulting in high costs.

Sales & service efficiency bottlenecks: Traditional outbound calling models rely on human agents, and conversion rates are limited by the language proficiency and communication skills of sales personnel.

Customer experience optimization: Manual outbound calling has slow response times and cannot provide 24/7 service, which impacts customer satisfaction.

Solution

Multilingual Intelligent Outbound Calling
The system supports multiple languages such as English, Malay, and Japanese, providing localized services tailored to customers in different regions. For example, English greetings for North American customers, Malay payment reminders for Southeast Asian customers, and insurance contract ation for Japanese customers.

Sales Simulation Training
AI simulates real customer conversations to help sales teams practice multilingual scripts and improve conversion rates.

Project Value

Improve service coverage
The AI outbound calling system supports 24/7 multilingual services, covering global customers and reducing the pressure on human agents.

Increase sales conversion rates
Accurate intent recognition and personalized script recommendations increase insurance signing rates by 20%+.

Optimizing operational costs
AI outbound calls replace some manual outbound calls, reducing labor costs by 30% while increasing outbound call efficiency by 50%.

Zhongkejin's Intelligent System Helps Lima Enhance Its Ability to Serve Global Financial Insurance Customers