Abstract：From November 3rd to 7th, 2025, the Hong Kong FinTech Week and the StartmeupHK Entrepreneurship Festival 2025 were jointly held. With the theme of "Breaking Through the Boundaries of FinTech: Creating Infinite Possibilities", this event created an unprecedented global technology innovation extravaganza. Instadesk showcased its one-stop overseas brand Instadesk at the exhibition. Instadesk is based on an AI big data model and focuses on providing various product services to overseas customers. It shared the stage with top-notch enterprises from both home and abroad, including Ant Group, Tencent, Standard Chartered Group, and HSBC Group. This event fully demonstrated the technical strength and global reach of Chinese AI enterprises.

In his opening speech, Chief Executive of the Hong Kong Special Administrative Region, Li Jiachao, clearly stated that Hong Kong will continue to play the dual roles of a "super connector" and a "super multiplier", and will fully promote innovative breakthroughs in the field of fintech. It is worth noting that the "Special Economic Zone Outbound Business Task Force" recently launched by the Special Administrative Region government has officially started operation. It provides one-stop support for mainland enterprises, including financing matchmaking, partner pairing, and talent introduction, helping enterprises use Hong Kong as a fulcrum to connect with global markets. Once again, it is demonstrated that Hong Kong as a strategic hub for global expansion and regional service delivery.

Instadesk Global Contact Center Solution: Leading Global Enterprise Service Transformation

At the exhibition site, the global contact center solution of Instadesk, a one-stop outbound brand from Zhongguancun Kejin, attracted much attention. Its three core capabilities - "Next Generation Multi-channel Intelligent Agent + Multilingual Large Model Voice Robot + Intelligent Data Analysis System" - precisely address the service points of global enterprises.

Next Generation Multi-channel Intelligent Agent: Supports real-time translation for 20+ global mainstream channels such as Facebook, WhatsApp, and TikTok, covers 100+ languages, automates 80% of service processes, breaks cross-channel and cross-language barriers through an integrated intelligent workbench, and enables global customer service for enterprises without the need to establish a multilingual team. Significantly reduce the operational costs of the customer service team.

Multilingual Large Model Voice Robot: Possesses zero-code programming capabilities, supports natural bilingual conversations in 30+ languages, 7/24-hour AI agents respond to customer needs all day long. At the same time, it has excelled in handling cross-time-zone business, thereby reducing the concerns of the enterprise, helps increase the sales conversion rate by over 30%. Through multi-language interface switching and customized language training, it ensures accurate and compliant cross-cultural communication, becoming an intelligent tool for cross-border marketing.

Intelligent Data Analysis System: Achieves multi-dimensional data analysis through intelligent BI, providing decision support for enterprise management, allowing for optimization of service efficiency and quality based on "data", and helping enterprises discover growth potential from data. Accurate data collection and analysis capabilities can effectively assist the management department in making cross-market decisions, and are of great help in exploring non-domestic markets.

Currently, Instadesk's global contact center solution has been widely implemented in fields such as cross-border e-commerce, overseas finance, intelligent manufacturing, automotive companies, and consumer electronics, assisting dozens of enterprises going global in achieving business growth, and winning market recognition with tangible results.

Empowering multiple industries: Witnessing the global service effectiveness through customer value realization

Imou, a leading civilian smart IoT smart home brand with over 50 million users and business coverage in more than 100 countries, has been globally leading in smart home technology. As its global layout continues to deepen, Lecheng has set higher requirements for its ability to serve global customers. Instadesk has created an intelligent global customer contact center solution covering the entire process of "pre-job training - pre-service response - in-service collaboration - post-service optimization" for it, building an efficient service system adaptable to multiple regions and scenarios, achieving smooth cross-language communication and precise responses to global user needs.

The after-sales manager of Imou said, "Real-time translation in over 100 languages has solved the core pain point of communication in multiple regions, AI intelligent routing enables accurate and efficient answers for inquiries from users in different time zones, and the comprehensive application of intelligent filling, knowledge base, and other functions has increased the efficiency of customer service by more than 50%. The satisfaction rate of global users has reached 95%, which was unimaginable before in multi-regional global services."

The China largest global online eyewear brand Zeeolol has deeply cooperated with Instadesk. Through a unified platform of the all-media contact center to receive user inquiries from multiple channels, the efficiency of customer service has been improved by 50%, while the 7/24-hour AI voice robot has reduced the service vacuum at night by 80%, solved the problem of service gaps across time zones, and provided a fast, consistent, and all-day service experience for global users, providing strong support for the continuous expansion and reputation improvement of its brand's global map.

During the acceleration of its global market layout, global insurance giant Limai International focused on cross-border business compliance and service standardization requirements. Instadesk has created a compliance foundation that meets regional data regulations such as GDPR, and designed solutions for three high-frequency scenarios of greeting contact, payment reminder, and contract ation, combined with multi-language real-time translation capabilities, breaking language and cultural barriers in cross-border business, and accelerating the advancement of its global strategy.

Roundtable Discussion: Decoding China's AI Globalization Path from Catching Up to Leading the Charge

"From catching up to leading the pack, China's AI has reached the top echelon of the global community," said Yu Youping, the president of Instadesk, at the "Technological Disruption × Intelligent Innovation: The Innovative Strength and Global Reach of China's AI Golden Age" thematic forum. He stated that in areas such as foundational large models, vertical large models, multi-modal capabilities, model engineering, and open-source ecosystems, China's AI has entered the top echelon of the global community. It is no longer a "transporter" of technology but an important source of original technologies and products.

When it comes to the application scenarios and market potential of AI, Yu Youping believes that "trillion-dollar new productive forces lie in the deep waters of industrial intelligence." The intelligent upgrade of fintech and traditional industries is the greatest opportunity. The complete manufacturing and service foundation in China, when deeply integrated with AI, will unleash exponential value. Among them, the three major directions of intelligent manufacturing, intelligent services, and intelligent decision-making have particularly prominent potential. The indirect economic value of the new productive forces driven by AI will start at the trillion-dollar level. He further emphasized that in the fintech field, the deep integration of AI and blockchain technology will accelerate the construction of the underlying trust infrastructure and optimize the collaborative process of the industrial chain, providing key support for the release of new productive forces.

Regarding industry competition, he put forward a unique viewpoint: "The core competitiveness of AI enterprises lies in the product effect of scene understanding, technical engineeringization ability and data loop closure." That is, profound scene understanding defines the problem, strong engineeringization ability guarantees large-scale deployment, and the "data flywheel" created jointly with customers enables AI to continuously evolve. These three elements constitute an uncopyable moat for the enterprise. The "platform + application + service" three-level engine strategy of Instadesk is the practical implementation of this logic, and it has served over 2,000 leading enterprises in various industries.Looking ahead, Instadesk will continue to focus on large models and intelligent agents as its core technological foundation, while accelerating its global expansion with a strong emphasis on local adaptability. Leveraging Hong Kong as a strategic regional hub, the company is building a scalable service model that combines advanced AI capabilities with localized delivery and support.

Through a practical approach that integrates technology deployment with regional services, Instadesk aims to help enterprises in Southeast Asia and other global markets streamline customer engagement, improve operational efficiency, and navigate multilingual, multi-market environments with confidence. By positioning itself as a long-term technology partner rather than a one-time solution provider, Instadesk remains committed to delivering reliable, compliant, and business-ready AI solutions that support sustainable international growth.