Manufacturing & Industrial
Smart Contact Center Empowers Manufacturing Digital Transformation
An AI and LLM-powered intelligent customer engagement platform provides end-to-end automated support from customer inquiries to after-sales service for manufacturing enterprises, significantly improving response speed and customer satisfaction while helping businesses reduce costs and increase efficiency.
Instadesk Intelligent Contact Center Solution
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24/7 Intelligent Self-Service
LLM-powered intelligent robots provide round-the-clock self-service, handling common issues such as equipment operation guides and fault code inquiries, reducing manual intervention. -
Intelligent Expert Knowledge Base Support
Integrates enterprise technical documentation and expert experience to provide real-time knowledge support for manual customer service, improving accuracy in technical problem resolution. -
End-to-End Work Order Automation
Implements automated management of the entire process from customer requests to service dispatch, repair follow-up, and customer feedback, improving service response speed.
Instadesk Intelligent Contact Center Solution
24/7 Intelligent Self-Service
LLM-powered intelligent robots provide round-the-clock self-service, handling common issues such as equipment operation guides and fault code inquiries, reducing manual intervention.
Intelligent Expert Knowledge Base Support
Integrates enterprise technical documentation and expert experience to provide real-time knowledge support for manual customer service, improving accuracy in technical problem resolution.
End-to-End Work Order Automation
Implements automated management of the entire process from customer requests to service dispatch, repair follow-up, and customer feedback, improving service response speed.
Three Intelligent Service Application Scenarios
24/7 Intelligent Self-Service Scenario
Customers can inquire about equipment operation, parameter queries, and fault code identification via voice or text at any time, receiving real-time accurate guidance without waiting for manual response.
Expert Knowledge-Assisted Diagnosis Scenario
When encountering complex technical issues, customer service can quickly retrieve structured solutions from the expert knowledge base and collaborate with remote experts when needed.
End-to-End Work Order Automation Scenario
Automatically creates work orders from customer repair requests, intelligently dispatches to the nearest technical team, tracks repair progress in real-time, and sends service completion confirmations
Customers
Omnichannel Integration & Intelligent Upgrade Realizes Leap in Global Team Service Efficiency
- Intelligent Ticketin
- Email Center
- Smart Routing
Achieved Real-Time Support in 15 Languages, meeting user needs across major global markets.- Achieved Real-Time Support in 15 Languages, meeting user needs across major global markets.
Challenge
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Fragmented Channel Management Complexity
Over 20 overseas service channels (social media, local platforms, etc.) required separate maintenance, leading to dispersed resources and inefficiency.
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High Cost of Multilingual Service
Covering over 10 major languages necessitated a professional multilingual service team, resulting in high labor and management costs.
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Response Delays Impact Satisfaction
Customer inquiries scattered across channels with low internal routing efficiency, leading to delayed responses and declining customer satisfaction.
Solutions
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Unified Omnichannel Access Platform
Integrated 20+ overseas channels into a unified workspace, eliminating switching between platforms and improving service efficiency and consistency.
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Intelligent System Deep Integration
Connected data via API with OMS, enabling automatic retrieval of customer information during service handling to improve accuracy.
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AI-Powered Intelligent Workflow
Applied real-time translation engine to reduce language barriers and errors, and implemented intelligent ticket routing to enhance first-response and resolution efficiency.
