Instadesk's Intelligent System Helps Remark Enhance Its Ability to Serve Global Financial Insurance Customers
Customer Profile
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
Project Challenges
- Multilingual customer service requirements: Customers in different countries and regions use different languages (such as English, Japanese, Malay, etc.), making it difficult for traditional manual outbound calls to efficiently cover all languages, and resulting in high costs.Sales & service efficiency bottlenecks: Traditional outbound calling models rely on human agents, and conversion rates are limited by the language proficiency and communication skills of sales personnel.Customer experience optimization: Manual outbound calling has slow response times and cannot provide 24/7 service, which impacts customer satisfaction.
Solution
- Multilingual Intelligent Outbound Calling
- The system supports multiple languages such as English, Malay, and Japanese, providing localized services tailored to customers in different regions. For example, English greetings for North American customers, Malay payment reminders for Malaysian customers, and insurance contract ation for Japanese customers.
- NLP+ASR+TTS Technology Support
Natural Language Processing (NLP): Accurately understands customer intent, such as identifying requests for insurance renewals or claims inquiries.
Automatic Speech Recognition (ASR): Transcribes customer speech with high accuracy, adapting to different accents and dialects.
Text-to-Speech (TTS): Generates natural, fluent speech to enhance the customer experience.
- Sales Simulation Training
- AI simulates real customer conversations to help sales teams practice multilingual scripts and improve conversion rates.
Project Value
- Improve service coverage
- The AI outbound calling system supports 24/7 multilingual services, covering global customers and reducing the pressure on human agents.
- Increase sales conversion rates
- Accurate intent recognition and personalized script recommendations increase insurance signing rates by 20%+.
- Optimizing operational costs
- AI outbound calls replace some manual outbound calls, reducing labor costs by 30% while increasing outbound call efficiency by 50%.
- Project Challenges
- Solution
- Project Value
Get Started in Minutes. Experience the Difference.
WhatsApp Us Now !
