customer service chatbot ai chatbot

• AI conversational bot
• customer service chatbot ai chatbot

AI Agent vs Chatbot: What’s the Difference and Which One Do You Need?

The terms “AI agent” and “chatbot” are often used interchangeably, but they represent different capabilities. A traditional chatbot answers questions based on predefined rules or simple intent detection. An AI agent can perform actions, maintain context across multiple turns, and execute multistep workflows by integrating with backend systems. This comparison helps businesses decide which technology fits their customer service needs.