Deliver Excellent
Customer
Experience with AI
Deliver Excellent
Customer
Experience with AI
LLM Outbound/Inbound Call Bots, AI QA & Chat Bots for
Enterprise Service
All-in-One LLM Customer Service: Voice Bots, Chat Bots
& AI Quality Check
LLM Outbound/Inbound Call Bots, AI QA & Chat Bots for Enterprise Service
All-in-One LLM Customer Service: Voice Bots, Chat Bots & AI Quality Check
-
60%
Improve Efficiency
Reduce agent workload
AI Copilot boosts efficiency -
250%
ROI
Maximize your return on
investmentMaximize your return on investment
-
35%
Improve NPS
Deliver personalized
experiencesDeliver personalized experiences
Three Major
Pain Points for
Corporate Customer Service
Three Major
Pain Points for Corporate
Customer Service
Overworked and Inefficient,
Yet Customers Remain Dissatisfied
Labor Costs Soar, Efficiency Plummets
Manual calling/answering wastes 80% of time on invalid contacts; peak-hour shortages cost lost deals.
Compliance Risks & Unchecked Service Gaps
Manual QA covers only 5% of interactions; non-compliant words and bad service slip through.
Poor Multilingual Experience, Lost Customers
Rigid chatbots fail at complex queries; language barriers block global service scalability.
Solve These Pain Points ？
Full-scenario product portfolio
Full-scenario product portfolio
Deliver stable, reliable, and secure products and services to our customers,
creating an exceptional user experience
- Outbound Voicebot
- Inbound Voicebot
- Chatbot
- Quality Inspection
- Intelligent Training
- Agent Assistant
- Call Center
- Livechat
- Ticket
Outbound Voicebot
24/7 batch outbound calls with near-human emotional interaction.
Large-mode powered multilingual natural conversations + accurate intent recognition - Near-human multi-round voice conversations
- Visual orchestration to quickly build custom intelligent outbound applications
10X
Outbound call efficiency
40%
Sales conversion
65%
Customer satisfaction
Inbound Voicebot
24/7 intelligent call answering with human-like interaction, resolving inquiries instantly without agent intervention
- Large-model powered multilingual intent understanding for complex inbound queries
- Near-human multi-round voice conversations to handle diverse customer requests
- Smart call routing & automatic ticket creation for seamless agent handoff
15X
Inbound call
handling capacity
50%+
Average resolution
speed
70%
First-call resolution
rate
Chatbot
A new-generation omnichannel AI Agent that achieves over 80% automation in all scenarios
- 24/7 omnichannel response to complex inquiries
- Large model + visual orchestration to quickly builds enterprise-specific Al agents
- Integrated with CRM/ERP to automatically process returns and exchanges or logistics inquiries
- Covers solutions for smart manufacturing, cross-border e-commerce and other industries
80%+
Scenario automation
50%
Service efficiency
20%
Customer satisfaction
Quality Inspection
Omnichannel compliance monitoring + multimodal AI inspection + deep sales insights
- Omnichannel conversation access with three-level smart risk alerts
- Extracting top-performing scripts and SOPs to build team knowledge assets
- Conversation analysis to generate customer profiles and optimization strategies for precise customer insights
90%
Violation filter
50%
Quality inspection accuracy
35%
Sales win rate
Intelligent Training
1V1 realistic simulation + intelligent assessment + AI-generated reusable courses
- AI instantly generates standard courses and automatically builds virtual customer scenarios
- 1V1 high-simulation practice with real corpus and real-time feedback on scripts
- Multi-dimensional assessment to identify weaknesses and recommend customized courses
32%
New hire onboarding cycle
19%
Lead retention rate
19%
Training costs
Agent Assistant
LLM-powered real-time support for agents to deliver faster, more accurate customer service
- Instant LLM-driven query answering: Pulls relevant knowledge base content to resolve complex customer questions in seconds
- One-click ticket generation & follow-up suggestion: Reduces manual paperwork and ensures no customer requests are missed
- Multilingual real-time translation: Breaks language barriers for cross-border customer service teams
40%+
Agent response speed
35%+
First-call resolution rate
25%+
Agent productivity
CallCenter
Intelligent routing + cloud deployment for one-stop management of global customer hotlines
- Cloud deployment + elastic scaling with global line coverage
- Intelligent routing and IVR for precise matching of customer needs with agent skills
- Business system integration for one-stop processing on a single agent interface
50%+
Agent efficiency
30%
Service efficiency
20%
Customer satisfaction
Livechat
Unified omnichannel access with smart routing covering customer inquiries
- Coverage of 20+ channels and 100+ languages, with real-time cross-cultural translation for localized interaction
- High-efficiency human-AI collaboration: knowledge base + intelligent form filling to boost agent productivity
- Integration with internal enterprise systems (CRM/ERP) for one-stop service
30%+
Agent efficiency
20%
Customer satisfaction
Ticket System
Large-mode powered unified omnichannel ticket management and automated processing
- Cross-platform ticket creation across multiple channels, roles and scenarios
- Intelligent assignment + manual dispatching with full-process visual monitoring
- Large-model powered issue analysis and automated email ticket responses
20%+
Customer satisfaction
30%+
Agent efficiency
Outbound Voicebot
24/7 batch outbound calls with near-human emotional interaction.
- Large-mode powered multilingual natural conversations + accurate intent recognition
- Near-human multi-round voice conversations
- Visual orchestration to quickly build custom intelligent outbound applications
10X
Outbound call efficiency
40%
Sales conversion
65%
Customer satisfaction
Inbound Voicebot
24/7 intelligent call answering with human-like interaction, resolving inquiries instantly without agent intervention
- Large-model powered multilingual intent understanding for complex inbound queries
- Near-human multi-round voice conversations to handle diverse customer requests
- Smart call routing & automatic ticket creation for seamless agent handoff
15X
Inbound call handling capacity
50%
Average resolution speed
70%
First-call resolution rate
Chatbot
A new-generation omnichannel AI Agent that achieves over 80% automation in all scenarios
- 24/7 omnichannel response to complex inquiries
- Large model + visual orchestration to quickly builds enterprise-specific Al agents
- Integrated with CRM/ERP to automatically process returns and exchanges or logistics inquiries
- Covers solutions for smart manufacturing, cross-border e-commerce and other industries
80%+
Scenario automation
50%
Service efficiency
20%
Customer satisfaction
Quality Inspection
Omnichannel compliance monitoring + multimodal AI inspection + deep sales insights
- Omnichannel conversation access with three-level smart risk alerts
- Extracting top-performing scripts and SOPs to build team knowledge assets
- Conversation analysis to generate customer profiles and optimization strategies for precise customer insights
90%
Violation filter
50%
Quality inspection accuracy
35%
Sales win rate
Intelligent Training
1V1 realistic simulation + intelligent assessment + AI-generated reusable courses
- AI instantly generates standard courses and automatically builds virtual customer scenarios
- 1V1 high-simulation practice with real corpus and real-time feedback on scripts
- Multi-dimensional assessment to identify weaknesses and recommend customized courses
32%
New hire onboarding cycle
19%
Lead retention rate
19%
Training costs
Agent Assistant
LLM-powered real-time support for agents to deliver faster, more accurate customer service
- Instant LLM-driven query answering: Pulls relevant knowledge base content to resolve complex customer questions in seconds
- One-click ticket generation & follow-up suggestion: Reduces manual paperwork and ensures no customer requests are missed
- Multilingual real-time translation: Breaks language barriers for cross-border customer service teams
40%+
Agent response speed
35%+
First-call resolution rate
25%+
Agent productivity
CallCenter
Intelligent routing + cloud deployment for one-stop management of global customer hotlines
- Cloud deployment + elastic scaling with global line coverage
- Intelligent routing and IVR for precise matching of customer needs with agent skills
- Business system integration for one-stop processing on a single agent interface
50%+
Agent efficiency
30%
Service efficiency
20%
Customer satisfaction
Livechat
Unified omnichannel access with smart routing covering customer inquiries
- Coverage of 20+ channels and 100+ languages, with real-time cross-cultural translation for localized interaction
- High-efficiency human-AI collaboration: knowledge base + intelligent form filling to boost agent productivity
- Integration with internal enterprise systems (CRM/ERP) for one-stop service
30%+
Agent efficiency
20%
Customer satisfaction
Ticket System
Large-mode powered unified omnichannel ticket management and automated processing
- Cross-platform ticket creation across multiple channels, roles and scenarios
- Intelligent assignment + manual dispatching with full-process visual monitoring
- Large-model powered issue analysis and automated email ticket responses
20%+
Customer satisfaction
30%+
Agent efficiency
Tailored for Your Industry Challenges
Tailored for Your Industry Challenges
- IMOU
- Remark
- Ali
- Uniuni
Omnichannel Integration & Intelligent Upgrade: Achieving a Leap in Global Team Service Efficiency
- Smart Home
- AI Customer Service
- Call Center
- AI Ticket System
- Email Center
15
Languages supported in real time
99.2%
Ticket SLA compliance rate
95%
User satisfaction rate
Business Challenges
-
Fragmented Channel Management Complexity
Over 20 overseas service channels (social media, local platforms, etc.) required separate maintenance, leading to dispersed resources and inefficiency.
-
High Cost of Multilingual Service
Covering over 10 major languages necessitated a professional multilingual service team, resulting in high labor and management costs.
-
Response Delays Impact Satisfaction
Customer inquiries scattered across channels with low internal routing efficiency, leading to delayed responses and declining customer satisfaction.
Solutions
-
Unified Omnichannel Access Platform
Integrated 20+ overseas channels into a unified workspace, eliminating switching between platforms and improving service efficiency and consistency.
-
Intelligent System Deep Integration
Connected data via API with OMS, enabling automatic retrieval of customer information during service handling to improve accuracy.
-
AI-Powered Intelligent Workflow
Applied real-time translation engine to reduce language barriers and errors, and implemented intelligent ticket routing to enhance first-response and resolution efficiency.
Integrated Online, Telephony, and WeChat Operations: Unlocking the Full Customer Acquisition and Conversion Funnel
- Financial Insurance
- AI Outbound Calling
- Intelligent Training
- AI Voice
20%+
Sign-Up Rate
30%
Labor Cost
50%
Outreach Efficiency
Business Challenges
-
Multilingual Barriers
Global customers use diverse languages, making traditional manual outbound calls inefficient and costly to cover all markets.
-
Efficiency Bottlenecks
Traditional outbound calling models rely on human agents, and conversion rates are limited by the language proficiency and communication skills of sales personnel.
-
Customer Experience Gaps
Manual outbound calling has slow response times and cannot provide 24/7 service, which impacts customer satisfaction.
Solutions
-
Multilingual AI Outbound Calling
Support English, Malay, Japanese, and more,delivering localized services for customers in different regions.
-
NLP + ASR + TTS Integration
Accurately identify customer intent, recommend personalized scripts in real time, and enable realistic and smooth multilingual interactions.
-
AI Sales Simulation Training
Simulate real conversations to help sales teams practice multilingual scripts and improve conversion performance.
Multilingual Voice Intelligent Agent Empowers Intelligent Upgrading of Cross-border Business
- Cross-border E-commerce
- Intelligent Voice
- Intelligent Outbound Call
90%
Intent Recognition Accuracy
1.8X
Average Dialogue Turns
92%
User Tagging Accuracy
Business Challenges
-
Global customer coverage
Diverse regional business practices and language preferences hinder communication effectiveness.
-
Long decision-making process
Enterprise customers require cross-departmental coordination, making it hard to drive decisions via a single call.
-
High service costs
Traditional manual outbound calls suffer from language barriers, high labor costs and low efficiency.
Solutions
-
Instadesk VoiceBot Outbound Call + Marketing Automation
Breaks multilingual and multi-regional communication barriers, reduces costs, improves efficiency, and boosts outbound conversion rate and customer experience.
-
High service capacity
Supports up to 500 concurrent calls with zero call loss.
-
AI-integrated innovation
Voice robots support mainstream languages including English, Korean, Vietnamese, etc. Few-shot voice cloning technology enhances user-friendliness and trust.
Multi-Agent Collaboration for Logistics Scenarios: Reshaping New Experience from Service to Growth
- Logistics Technology
- AI Customer Service
- AI Ticket System
- AI Quality Inspection
90%+
Multilingual Response Accuracy
85%+
AI Independent Reception Rate
50+
Real-Time Translation Languages
Business Challenges
-
High labor costs
Customer service centers rely entirely on full-time agents, leading to high annual labor expenses.
-
Service breakdown during peak hours
Inquiry volume surges by 300% during promotion seasons with average waiting time exceeding 20 minutes.
-
Fragmented multi-channel data
User journeys cannot be traced and the repeat inquiry rate reaches 40%.
Solutions
-
Intelligent text & email robots
Unify service standards, filter repetitive questions, improve efficiency and reduce workload.
-
Inbound robots
Standardize processes, intelligently define service paths, enhance user experience and internal workflow efficiency.
-
Automated multi-system integration
Connect with logistics ERP and Unimap, break down data silos, optimize efficiency and experience, and support business growth and peak demand.
Omnichannel Integration & Intelligent Upgrade: Achieving a Leap in Global Team Service Efficiency
- Smart Home
- AI Customer Service
- Call Center
- AI Ticket System
- Email Center
15
Languages supported in real time
99.2%
Ticket SLA compliance rate
95%
User satisfaction rate
Business Challenges
-
Fragmented Channel Management Complexity
Over 20 overseas service channels (social media, local platforms, etc.) required separate maintenance, leading to dispersed resources and inefficiency.
-
High Cost of Multilingual Service
Covering over 10 major languages necessitated a professional multilingual service team, resulting in high labor and management costs.
-
Response Delays Impact Satisfaction
Customer inquiries scattered across channels with low internal routing efficiency, leading to delayed responses and declining customer satisfaction.
Solutions
-
Unified Omnichannel Access Platform
Integrated 20+ overseas channels into a unified workspace, eliminating switching between platforms and improving service efficiency and consistency.
-
Intelligent System Deep Integration
Connected data via API with OMS, enabling automatic retrieval of customer information during service handling to improve accuracy.
-
AI-Powered Intelligent Workflow
Applied real-time translation engine to reduce language barriers and errors, and implemented intelligent ticket routing to enhance first-response and resolution efficiency.
Integrated Online, Telephony, and WeChat Operations: Unlocking the Full Customer Acquisition and Conversion Funnel
- Financial Insurance
- AI Outbound Calling
- Intelligent Training
- AI Voice
20%+
Sign-Up Rate
30%
Labor Cost
50%
Outreach Efficiency
Business Challenges
-
Multilingual Barriers
Global customers use diverse languages, making traditional manual outbound calls inefficient and costly to cover all markets.
-
Efficiency Bottlenecks
Traditional outbound calling models rely on human agents, and conversion rates are limited by the language proficiency and communication skills of sales personnel.
-
Customer Experience Gaps
Manual outbound calling has slow response times and cannot provide 24/7 service, which impacts customer satisfaction.
Solutions
-
Multilingual AI Outbound Calling
Support English, Malay, Japanese, and more,delivering localized services for customers in different regions.
-
NLP + ASR + TTS Integration
Accurately identify customer intent, recommend personalized scripts in real time, and enable realistic and smooth multilingual interactions.
-
AI Sales Simulation Training
Simulate real conversations to help sales teams practice multilingual scripts and improve conversion performance.
Multilingual Voice Intelligent Agent Empowers Intelligent Upgrading of Cross-border Business
- Cross-border E-commerce
- Intelligent Voice
- Intelligent Outbound Call
90%
Intent Recognition Accuracy
1.8X
Average Dialogue Turns
92%
User Tagging Accuracy
Business Challenges
-
Global customer coverage
Diverse regional business practices and language preferences hinder communication effectiveness.
-
Long decision-making process
Enterprise customers require cross-departmental coordination, making it hard to drive decisions via a single call.
-
High service costs
Traditional manual outbound calls suffer from language barriers, high labor costs and low efficiency.
Solutions
-
Instadesk VoiceBot Outbound Call + Marketing Automation
Breaks multilingual and multi-regional communication barriers, reduces costs, improves efficiency, and boosts outbound conversion rate and customer experience.
-
High service capacity
Supports up to 500 concurrent calls with zero call loss.
-
AI-integrated innovation
Voice robots support mainstream languages including English, Korean, Vietnamese, etc. Few-shot voice cloning technology enhances user-friendliness and trust.
Multi-Agent Collaboration for Logistics Scenarios: Reshaping New Experience from Service to Growth
- Logistics Technology
- AI Customer Service
- AI Ticket System
- AI Quality Inspection
90%+
Multilingual Response Accuracy
85%+
AI Independent Reception Rate
50+
Real-Time Translation Languages
Business Challenges
-
High labor costs
Customer service centers rely entirely on full-time agents, leading to high annual labor expenses.
-
Service breakdown during peak hours
Inquiry volume surges by 300% during promotion seasons with average waiting time exceeding 20 minutes.
-
Fragmented multi-channel data
User journeys cannot be traced and the repeat inquiry rate reaches 40%.
Solutions
-
Intelligent text & email robots
Unify service standards, filter repetitive questions, improve efficiency and reduce workload.
-
Inbound robots
Standardize processes, intelligently define service paths, enhance user experience and internal workflow efficiency.
-
Automated multi-system integration
Connect with logistics ERP and Unimap, break down data silos, optimize efficiency and experience, and support business growth and peak demand.
3 Key Reasons to Choose Instadesk
AI Automation Reduces Labor Dependence
LLM voice/chat bots handle repetitive calls and chats 24/7, cutting reliance on manual staffing for global customer service and letting your team focus on high-value, strategic work.
Smart Workflows Accelerate Service Efficiency
AI intent recognition and QA streamline inquiry resolution and team workflows, delivering faster, more accurate service globally.
All-in-One LLM Platform for Unified Operations
Integrated outbound/inbound bots, AI inspection and Chat bots in a single platform—no fragmented systems for cross-border service.
3 Key Reasons to Choose Instadesk
AI Automation Reduces Labor Dependence
LLM voice/chat bots handle repetitive calls and chats 24/7, cutting reliance on manual staffing for global customer service and letting your team focus on high-value, strategic work.
Smart Workflows Accelerate Service Efficiency
AI intent recognition and QA streamline inquiry resolution and team workflows, delivering faster, more accurate service globally.
All-in-One LLM Platform for Unified Operations
Integrated outbound/inbound bots, AI inspection and Chat bots in a single platform—no fragmented systems for cross-border service.
Application Scenarios
Extensive practical experience, deeper industry expertise, and enhanced business understanding
Cross-border E-commerce
- Outbound Lead Generation
- Email Customer Service
- Intelligent Payment Reminders
- Order Collaboration
- After-sales Service
- Marketing Broadcasts
- Ticket Collaboration
- Intelligent Inbound Reception
Logistics Industry
- Global Real-Time Shipment Tracking
- Proactive Alert for Anomalies
- Inbound Query Handling
- Smart Last-Mile Appointment Scheduling
- Outbound Delivery Notifications
Financial Insurance
- Post-Loan Management for Minority Languages
- Policy Verification
- Intelligent Assistance
- Outbound Premium Reminders
- Claims Inbound Support
Manufacturing
- Inbound Reception
- Outbound Maintenance Reminders
- Intelligent Follow-Up
- Inbound Reception (After-sales)
- Work Order Assignment
- Production Query Answering
Application Scenarios
Extensive practical experience, deeper industry expertise, and enhanced business understanding
Cross-border E-commerce
- Outbound Lead Generation
- Email Customer Service
- Intelligent Payment Reminders
- Order Collaboration
- After-sales Service
- Marketing Broadcasts
- Ticket Collaboration
- Intelligent Inbound Reception
Logistics Industry
- Global Real-Time Shipment Tracking
- Proactive Alert for Anomalies
- Inbound Query Handling
- Smart Last-Mile Appointment Scheduling
- Outbound Delivery Notifications
Financial Insurance
- Post-Loan Management for Minority Languages
- Policy Verification
- Intelligent Assistance
- Outbound Premium Reminders
- Claims Inbound Support
Manufacturing
- Inbound Reception
- Outbound Maintenance Reminders
- Intelligent Follow-Up
- Inbound Reception (After-sales)
- Work Order Assignment
- Production Query Answering
Secure Foundations for Reliable Growth
-
Encrypted data transmission for security and compliance
-
Free 15-day trialwith no hidden charges
-
Flexible Customization: API integration and personalized function development available for large enterprises
Product & Knowledge Blog
What Is Customer Service Software?A Guide for Grid Operators
Customer service software is a digital platform that helps organizations manage customer interactions across channels—phone,email,chat,social media,and self-service portals.For grid operators(electricity transmission and distribution companies),customer service software must handle outage reporting,billing inquiries,service requests,and emergency calls with high reliability and real-time data integration.This article defines customer service software,explains how it differs from generic help desk tools,outlines its importance for grid operators,provides implementation guidance,and demonstrates how Instadesk’s Live Chat platform delivers grid-specific capabilities.
Call Center Solution for Healthcare Customer Support:A Guide for Providers
Healthcare providers—hospitals,clinics,and health systems—manage millions of patient calls annually for appointments,prescription refills,billing questions,and clinical advice.A dedicated call center solution for healthcare customer support must handle sensitive patient data(HIPAA compliance),integrate with electronic health records(EHR),and provide 24/7 availability.Unlike generic call center platforms,healthcare-focused solutions prioritize security,compliance,and clinical workflow integration.This article explores the capabilities of healthcare call center solutions,their benefits,and how Instadesk’s Call Center platform meets the unique needs of medical providers.
Outbound Robot for Insurance Telemarketing:A Guide for Insurers
Insurance telemarketing involves high-volume outbound calls to prospects for policy sales,lead qualification,and appointment setting.An outbound robot—an AI-powered voicebot—automates these calls,engaging prospects in natural conversations,addressing objections,and scheduling follow-ups.Unlike human agents,who can only make a limited number of calls per day,outbound robots can handle thousands of calls simultaneously,reducing the cost per lead and improving conversion rates.This article explores how insurers can use outbound robots for telemarketing,their benefits over manual calling,and how Instadesk’s VoiceBot platform delivers compliant,effective outbound automation.
Product & Knowledge Blog
What Is Customer Service Software?A Guide for Grid Operators
Customer service software is a digital platform that helps organizations manage customer interactions across channels—phone,email,chat,social media,and self-service portals.For grid operators(electricity transmission and distribution companies),customer service software must handle outage reporting,billing inquiries,service requests,and emergency calls with high reliability and real-time data integration.This article defines customer service software,explains how it differs from generic help desk tools,outlines its importance for grid operators,provides implementation guidance,and demonstrates how Instadesk’s Live Chat platform delivers grid-specific capabilities.
Call Center Solution for Healthcare Customer Support:A Guide for Providers
Healthcare providers—hospitals,clinics,and health systems—manage millions of patient calls annually for appointments,prescription refills,billing questions,and clinical advice.A dedicated call center solution for healthcare customer support must handle sensitive patient data(HIPAA compliance),integrate with electronic health records(EHR),and provide 24/7 availability.Unlike generic call center platforms,healthcare-focused solutions prioritize security,compliance,and clinical workflow integration.This article explores the capabilities of healthcare call center solutions,their benefits,and how Instadesk’s Call Center platform meets the unique needs of medical providers.
Outbound Robot for Insurance Telemarketing:A Guide for Insurers
Insurance telemarketing involves high-volume outbound calls to prospects for policy sales,lead qualification,and appointment setting.An outbound robot—an AI-powered voicebot—automates these calls,engaging prospects in natural conversations,addressing objections,and scheduling follow-ups.Unlike human agents,who can only make a limited number of calls per day,outbound robots can handle thousands of calls simultaneously,reducing the cost per lead and improving conversion rates.This article explores how insurers can use outbound robots for telemarketing,their benefits over manual calling,and how Instadesk’s VoiceBot platform delivers compliant,effective outbound automation.
