Customer Success Story
AI-Powered Enrollment & Service Automation Helps a Regional Education Group Scale Operations
Challenge- Low outbound reach rate – manual calling teams could only handle 50 calls/agent/day, missing thousands of potential leads
- Slow response to inbound inquiries – average wait time >2 hours, causing 40% lead drop-off
- New teacher training inconsistent – no scalable way to practice parent communication skills
Solutions- Deployed AI voice bots for outbound marketing – automated event invitations and lead qualification
- Implemented omnichannel text bot on social messaging and website – 24/7 instant answers for class schedules, fees, and leave requests
- Rolled out AI Teaching Communication Coach to simulate parent scenarios for all new hires
↑3xOutbound Reach
conversion ↑35%150+ calls
↓ to 10sResponse time
↓40%Onboarding time